Social Work Specialist – CalWORKs (CW) - Human Services Agency (HSA) (2916) (EXEMPT)

Company Description

Exam Type: Temporary Exempt - (TEX) Category 18

Fill Type: This is a Temporary Exempt (TEX) Category 18 Appointment. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 36 months (in 6-month increments).

• Application Opening: September 17, 2025
• Application Deadline: September 30, 2025
• Compensation: $101,998- $123,968Annually
• Classification Specification: https://careers.sf.gov/classifications/?classCode=2916&setId=COMMN
• List ID: TEX-2916-EXEMPT; 01151063

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional, and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

The 2916 Social Work Specialist, will provide comprehensive case management to hard to serve clients with disabling medical and mental health condition that includes conducting initial screening and assessment, coordinating assessments by medical and mental health practitioners, providing summaries of clients functional limitations, and making collateral contacts with representatives of Social Security Administration and California Department of Social Services.

The social work Specialist will explain Social Security Regulations to clients and to HSA staff.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list and may include additional duties as assigned.

When Assigned to Quality Management

1.Review and monitor department compliance to federal and state regulations as related to service delivery; verify correctness of specific payment requests and appropriateness of the services provided.

1. Conduct field investigations for state and county reviews, including in-home visits and collateral contacts with a variety of information sources including families and children in crisis, state and federal agencies, service and care providers, medical and school staff and other professionals.
2. Research program and quality assurance regulations and procedures; prepare reports on findings; identify any problems of non-compliance; recommend corrective action regarding discrepancies.
3. Perform desk reviews on client cases; interview families, service providers, and stakeholders to evaluate data for errors and for compliance with state and federal regulations; provide recommendations and make referrals for further investigation.
4. Schedule selected programs to be audited; review staff reports on analysis of the cases.
5. Review and assess the validity of the audited findings and conclusions; discuss findings with assigned worker or unit supervisor.
6. Compile and submit statistical and narrative reports; provide evidence of compliance related to federal and state policies and procedures.

When Assigned to Specialized Case Management

1. Provide specialized case management services to eligible clients
2. Conduct assessments to develop appropriate case plan; prepare summaries of client's functional limitations, barriers, and/or needs; make referrals to community services.
3. Educate and help participants navigate through program expectations, policies and procedures, and service resources.
4. Partner or collaborate with other internal agency staff, community organizations, collaterals, and service representatives to provide clients with the services they need.
5. Participate in regular case consultations to discuss client assessments and case plan.
6. Compile and submit statistical and narrative reports.

When Assigned to The Handbook Writing

1. Develop, revise and update program policies and procedures; provide policy interpretation in assigned program area; develop and monitor policies and procedures for new and revised federal and state regulations.
2. Provide advice, guidance and recommendations to staff and the general public on department services and program policies and procedures; provide information to department staff regarding resources available to meet client needs; train staff in the use of documents and forms.
3. Develop and prepare manual material on new and revised department policies and procedures; develop new forms and revise current forms for use in social service programs; maintain resource files and records related to new and revised department policies and procedures.
4. Assist in recruiting, training, supervising and evaluating student interns in assigned program area.

Qualifications

Education

Possession of a baccalaureate degree from an accredited college or university; AND

Experience

Two (2) years of social casework or employment services experience with a public or private agency/organization.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Experience Substitution: Possession of a master’s degree in social work or counseling may be substituted for one (1) year of the required experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, or disqualification or may lead to lower scores.

Selection Procedures

The selection process will include an evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills, and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Note: Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

Additional Information

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.

 All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.