Supplier Governance Advisor

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About The Role

As a Supplier Governance Advisor at Reserv, you will play a key role in establishing and maintaining our third-party risk management (TPRM) program. Your primary responsibility will be to assess and monitor vendor risk, maintain a defensible governance framework, and ensure audit readiness across our global vendor base. You will collaborate closely with vendor managers, compliance, legal, and claims teams to operationalize governance controls, build and maintain a central risk register, and deliver data-driven reporting on vendor risk and performance.

Who You Are

• Highly motivated and detail-oriented, excited by building scalable governance programs.
• Curious and analytical — you like getting into the details of risk controls but can see the bigger picture.
• Communicative and collaborative — able to work across compliance, legal, finance, and claims.
• Proactive, with a sense of urgency balanced with precision and accuracy.
• Tech-savvy, with an interest in automation and reporting tools (AuditBoard, dashboards, etc.).
• Resilient and adaptable — comfortable in a fast-moving, high-growth environment.
• And yes, you have a sense of humor. Risk work is serious, but we don’t take ourselves too seriously.

What We Need

We need you to take ownership of vendor risk and governance lifecycle activities, including:

• Conduct initial and periodic vendor risk assessments using AuditBoard and other tools.
• Document inherent and residual risk ratings; maintain a centralized vendor risk register.
• Develop, enforce, and monitor adherence to governance SOPs.
• Track renewals, offboarding, and audit deliverables to ensure compliance.
• Maintain accurate and up-to-date vendor databases and supporting documentation.
• Support executive and regulatory reporting with data-driven insights.
• Partner with compliance and legal to ensure adherence to NIST CSF 2.0, DORA, GDPR, OCC/FDIC, and other frameworks.
• Undertake ad hoc audits, escalations, or roadmap projects as assigned.
• Manage and report vendor performance through reports and scorecards 
• Document vendor issues or opportunities and action plans towards remediation

Requirements

• Bachelor’s Degree or equivalent experience required (risk, compliance, or related field).
• 3–5+ years of experience in vendor management, risk, governance, audit, or compliance.
• Familiarity with risk frameworks (NIST, ISO 27001, DORA, GDPR, OCC/FDIC) strongly preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills — written and verbal.
• Experience with risk tools or GRC platforms (e.g., AuditBoard) preferred.
• Prior experience in insurance, fintech, or highly regulated environments is a plus.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!