Senior Director, EMEA Professional Services

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role:

Confluent is looking for a senior Professional Services and Education leader to drive the next phase of our delivery growth in the region and support our consumption go to market strategy. In addition to delivering consulting objectives, the candidate will assist in sales, onboarding, customer relationship management, enablement, partnering and career development of your team.

The successful candidate will report to the Global Professional Services leader.

What You Will Do:

• Maintain relationships and alignment with other teams and stakeholders, especially Sales, Customer Success, Partners and Product.
• Maximise customer outcomes and satisfaction as demonstrated by achieving financial and operational KPIs.
• Attain agreed revenue goals for the EMEA region. Provide accurate, predictable, and complete revenue and new bookings forecasts.
• Lead an extended team of PS professionals tasked with selling, positioning and delivering services and education across EMEA.
• Conduct long range planning to determine cost and effectiveness of operations, policies, and programs relative to strategic goals.
• Collaborate with sales management to create targeted programs mapping to vertical markets, key accounts and multi-level service needs.
• Partner with Sales and Customer Success to provide seamless interactions with customers.
• Engage organisational resources to productise, promote, price and position solution offerings and services.
• Work with the partner ecosystem to provide balanced delivery capability across the regions delivery portfolio

What You Will Bring:

• An enthusiastic, high energy and motivating leader who is visibly passionate and is capable of inspiring and motivating a large organisation. Possesses the intellect and presence to become a true business partner across the corporate and field functions – someone who can contribute to broader business conversations beyond their functional expertise.
• Lead an organisation primarily responsible for materially impacting customer outcomes and product consumption rates through best-in-class service engagement. Promote a culture of continuous customer value, always seeking incremental use cases and expanded Confluent platform usage.
• A strong focus on execution. This will be critical for success.
• The appropriate level of drive and strength of mind to effectively manage multiple demanding and critical functions in a fast-paced environment – ensuring that results and deadlines are achieved without damaging morale.
• Leadership skills that create loyalty, trust and following. This individual must energize people and teams and make cross-functional cooperation happen.
• A team builder, team player and a leader. Possess the personal drive, passion and enthusiasm to both understand and successfully navigate an enterprise software company that is evolving to support the changing needs of the business and customers.
• Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively, and build mutually beneficial relationships with partners.

What Gives You An Edge:

• You must fit within our culture and data values as an approachable, thoughtful and collaborative leader that buys into our ambition and puts the customer experience at the heart of what we do
• Appropriate professional experience with a successful track record of leading and managing a large services organization. Specific experience in Cloud\SaaS enterprise software consulting is a preferred.
• An executive presence, industry stature and credibility to strategically position us in the market.
• Hands on, entrepreneurial style – one that looks to become personally involved in all elements of managing their responsibilities, and someone who seeks to develop like-minded senior managers with similar capabilities.
• Comfortable traveling for work as needed.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.