Customer Success Manager - UK Public Sector

Who Are We?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

About The Company:

Cohere’s Customer Success team partners with UK public sector organizations to unlock transformative value through secure, ethical deployment of Generative AI (GenAI) solutions. We work collaboratively with government agencies, NHS trusts, and local authorities to address complex societal challenges while maintaining the highest standards of data security and compliance.

About The Role:

We seek a seasoned Customer Success Manager with deep UK public sector expertise to lead GenAI implementation projects. You’ll guide organizations through the unique challenges of AI adoption in secure environments, ensuring solutions align with government digital strategies and citizen-centric outcomes. This role requires active SC Clearance (with willingness to obtain DV Clearance if needed).

Key Responsibilities:

• Lead GenAI deployment projects within secure public sector environments, ensuring compliance with UK security protocols (e.g., NCSC guidelines, GDPR, PSA)
• Develop sector-specific success plans addressing challenges like legacy system integration, data sensitivity, and bureaucratic processes
• Advocate for public sector needs in product development, emphasizing accessibility, explainability, and ethical AI principles
• Facilitate cross-functional collaboration with government stakeholders, including digital transformation leads and procurement teams
• Create playbooks for secure AI adoption across use cases like citizen services, regulatory compliance, and operational efficiency
• Monitor KPIs, including user adoption rates, cost savings, and citizen satisfaction metrics
• Deliver executive-level reporting aligned with public sector accountability requirements
• Manage risk mitigation strategies for AI implementations in high-security contexts
• Mandatory: Active SC Clearance (DV Clearance preferred)
• UK citizenship with 8+ years in public sector technology roles
• Proven experience deploying AI/ML solutions in secure government environments
• Deep understanding of UK public sector ecosystems (Central/Local Government, NHS, Emergency Services)
• Familiarity with government cloud strategies (e.g., Crown Hosting, G-Cloud, MODNET) and data security frameworks

Qualifications:

• Knowledge of public sector budget cycles and procurement rules (OJEU, PCR2015)
• Certifications in ITIL, PRINCE2, or NCSC security training preferred

Preferred Qualifications:

• 3+ years managing GenAI/LLM implementations
• Experience with public sector digital transformation initiatives (e.g., Gov.uk Verify, NHS AI Lab projects, DAIC (Defence AI Centre))
• Understanding of ethical AI frameworks (e.g., ICO’s AI Auditing Framework)
• Track record of successful outcomes in complex stakeholder environments

Why Cohere?

Join us to shape the future of responsible AI in public services. We offer opportunities to work on high-impact projects that improve citizen outcomes while maintaining the strictest security standards. Help government organizations harness GenAI’s potential through your expertise in secure, compliant implementation.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

• Full-Time Employees at Cohere enjoy these Perks:
• 🤝 An open and inclusive culture and work environment 
• 🧑‍💻 Work closely with a team on the cutting edge of AI research 
• 🍽 Weekly lunch stipend, in-office lunches & snacks

🦷 Full health and dental benefits, including a separate budget to take care of your mental health 

🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend

✈️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.