Solutions Engineering Team Lead

Thinkific is a learning commerce platform. We unite community, courses, and content with commerce, so experts and teams can create transformative learning experiences to grow their revenue. We build products that create impact and raise the bar on what’s possible through online learning.

 Our team of 275+ Thinkers supports customers around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you love finding creative technical solutions for top-tier customers? Do you enjoy working with and leading other technically savvy team members? We’re looking for a Solutions Engineering Team lead to join us at Thinkific. 

As a Solutions Engineering Team Lead, you will report into our Director of Customer Success and serve as both a trusted advisor and a product expert, ensuring customers realize maximum value from our platform. Your work will span technical discovery, solution design, and enablement, and drive growth for both our customers and Thinkific. In your role, you will be responsible for two core priorities:

1. Customer Success: You will provide technical solutions to our largest Thinkific Plus clients and Prospects. The goal with both of these groups is the same: to ensure they can leverage our platform to achieve strong business results. As part of this priority, you will contribute to improving processes and establishing a more structured approach for how the Solutions Engineering team collaborates with both our Sales and Customer Success teams.
2. Team Leadership: In addition to supporting clients directly, you will also run daily team operations, lead team meetings, and monitor and report on KPIs. You will also use a lead-by-example approach to mentoring your direct reports and foster a culture of accountability, growth, and excellence.

Your goal will be to drive measurable customer outcomes (specifically new business sales and strong NRR) while leading a high-performing Solutions Engineering team. Here’s how you’ll accomplish this: 

• Act as the technical expert in sales cycles (new business & expansion), supporting revenue-generating opportunities through consultative solutioning and platform expertise. 
• Partner with prospects and customers to gain a deep understanding of their business challenges, technical requirements, and success criteria.
• Lead and develop a group of Solutions Engineers and run day-to-day team operations, including daily huddles, meetings, and brainstorms, and share insights that enhance internal processes, cross-team alignment, and customer outcomes.
• Design and recommend customized solutions leveraging Thinkific’s API, webhooks, SSO, themes, integrations, and apps ecosystem.
• Deliver tailored product demos, workshops, and training sessions for clients and internal teams, and maintain technical resources for internal teams.
• Respond to technical assessments such as RFPs, vendor due diligence, and security questionnaires.
• Serve as the voice of the customer by providing structured feedback and feature requests to Product and Engineering teams.

The person we have in mind likely:

• Has 4+ years of experience in a technical consulting or pre-sales solutions engineering role, and at least 2+ years of experience managing individual contributors
• Has experience scaling pre- and post-sales Solutions Engineering teams to become technically independent and self-sustainable
• Is familiar with web APIs , webhooks, SSO, and client-side development with JavaScript, HTML, and CSS
• Exhibits strong problem-solving skills; you can easily weave together all the technical pieces to accomplish complex setups and workflows
• Has exceptional time management skills and is comfortable working under tight timelines
• Strong customer-facing presentation skills, comfortable presenting to C-suite and technical audiences alike
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

These things would also be nice, but we think you could learn them on the job: 

• Comfortable performing product demos or demonstrating highly technical products 
• Strong knowledge of privacy and security compliance 
• Hands-on experience working with web solutions
• Experience with any of our integrations (like Brillium Exams, Direct Infusionsoft, Direct ActiveCampaign, etc.) and experience with Salesforce 

The recruitment compensation range for this position is $129,600 - $162,000 - $194,400 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment. The range is designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

What you can expect if you join Thinkific:

👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!

🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.

💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 

💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.

⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 

💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!

The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People.  We encourage everyone to learn more about the original caretakers of the land that you currently occupy.