Desktop Support Technician

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

• Deliver superior End User Experience while ensuring a managed, secure End User environment.
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment.
• Assist Service Delivery team in keeping desktops in compliance with Bank standards.
• Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment.
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate.
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency.
• Assist with patching and upgrading end user devices.
• Address quality and schedule conflicts
• Rotating shift within the supporting hours from 06:30 - 19:00
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment.

WHAT YOU NEED TO SUCCEED:

• At least 5 years' experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector
• Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments.
• Knowledge of Desktop Services, security and access standards and practices
• Basic understanding of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suite of applications.
• Good communication skills and strong analytical skills
• Languages - English required plus a good command of Japanese language. (Business Level) 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit.

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