Director, Global Business Travel, Global Mobility

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Global Business Travel team manages the business travel operations of Coupang employees across international borders, and reports into the larger Global Mobility organization which also includes Immigration and Expatriate Tax. As Coupang’s international footprint continues to expand, we are seeking a visionary Director of Global Business Travel to reimagine, build, and scale how our employees experience business travel. The leader will own the strategy, design, and execution to build a seamless, efficient, compliant, and more automated travel ecosystem that integrates vendors, internal systems, and employee touchpoints into one modern digital experience.

The Director of Business Travel will drive innovation and improvements to the full travel ecosystem, from discovery and design to launch and optimization, bringing together a partially decentralized operation into one frictionless global program.

What You Will Do

• Define and execute the strategy for Global Business Travel to deliver streamlined and efficient workflows alongside an improved employee travel experience.
• Identify pain points in travel operations and employee experience, and redesign them using intelligent automation and digital tools.
• Build and manage a roadmap of global business travel initiatives, balancing innovation with regulatory immigration and tax compliance, and operational scalability.
• Collaborate with internal stakeholders and external vendors to deliver integrated solutions across the travel management companies, airlines, hotels, rental cars, transportation services, and other ancillary services providers.
• Establish success metrics and guardrails to measure impact, ensure compliance, and continuously improve the traveler experience, holding the entire ecosystem accountable for delivering against their SLAs.
• Lead a small team of business travel operations professionals, modeling and driving a culture of high performance, exceptional customer service, and accountability.
• Stay ahead of Business Travel trends, regulatory changes, and emerging technologies to inform product strategy, and operationalize an action plan as required.

Basic Qualifications

• 10+ years of experience in Corporate Travel, Operations, or related fields with at least 5 years experience in leadership
• Track record of delivering transformation initiatives/projects with demonstrable ROI
• Deep-dive analytical skills that can take complicated, sometimes ambiguous problems and translate them into insights, scoped features, and projects that you deliver on
• Excellent verbal/written communication skills with proven ability to influence others, collaborating with both technical and non-technical team members

Preferred Qualifications

• Experience working in international environments and influencing across globally distributed teams
• High level of emotional intelligence, judgment, integrity, discretion, and cross-cultural conscientiousness

Recruitment Process

• Application Review → Phone Interview → Onsite (or Virtual Onsite) Interview → Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details To Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit it by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.