Network Manager

Job Title: Network Manager

Location: Midlands

Job Type: Full-Time (40 hours per week)

Salary - £50,000 - £55,000 DOE

Job Summary:

The Network Manager is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers.

This is a technical role requiring expertise in IP networking and ISP infrastructure, together with the ability to lead the Network Operations Centre (NOC) and collaborate across the business.

Key Responsibilities:

• Lead and manage a team of network engineers and NOC staff, ensuring high quality operations support for ISP services.
• Operate and maintain BNG platforms (subscriber management, policy control, authentication, QoS).
• Manage the IP core and aggregation network (routing, MPLS, VRFs, segment routing).
• Oversee IP address management including RIPE allocations, DHCP systems, CGNAT platforms.
• Ensure the CPE estate is supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing.
• Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation.
• Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects.
• Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes.
• Collaborate with Customer Service and Field Engineering to ensure customer impacting issues are resolved quickly and effectively.
• Develop and maintain network documentation, runbooks, and operational procedures.
• Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion.

Key Skills

• Project Management – proven project management skills
• Results Orientation – Focussing attention on key objectives and driving effective outcomes
• Communication - Strong written and verbal communication skills
• Problem Solving - Excellent problem-solving and critical thinking skills
• Initiative – Engaging in pro proactive behaviour, seizing opportunities
• Thoroughness – Seeking completeness and accuracy
• Learning Agility – Quickly understanding and applying information, concepts and strategies
• Efficiency orientation – Looking for the best use of resources
• Planning & Organisation - Excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities.
• Collaboration - Confident and comfortable in coordinating and influencing multiple stakeholders, working collaboratively to deliver business results.

Essential

• 5+ years of experience in network and infrastructure management role.
• Certification Network Technology (CCNA, CCNP)
• In-depth knowledge of network infrastructure and design
• In-depth Knowledge of TCP/IP and data protocols
• Ability to travel as needed.

Desirable

• BSc degree in Computer Science, IT or related field

Airband Perks

• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-Employment Checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.