Customer Experience Specialist

Target start date: Immediately.

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids.

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. This role is based in our Palo Alto, CA headquarters and full relocation support provided.

Responsibilities

• Conduct engaging and informative product demonstrations for potential customers  
• Participate in call campaigns to follow up on leads and provide a personalized pre-sale experience  
• Deliver responsive and helpful support to customers pre- and post-purchase  
• Coordinate fulfillment, working with logistics and service teams to ensure timely robot deliveries  
• Maintain proactive communication with customers throughout sales and fulfillment  
• Keep detailed records of all customer interactions in our CRM system  
• Collaborate cross-functionally with sales, operations, and service teams  
• Tackle new challenges with a team-first, can-do attitude in a fast-evolving environment  
• 5+ years of customer-facing experience (sales, event marketing, project management)

Requirements

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all stages of the customer 

  Journey.

• Ability to manage multiple tasks and prioritize effectively, from conducting demonstrations to handling customer issues and 

  Overseeing Order Fulfillment

• Versatility to engage across the full customer lifecycle, including sales, support, and fulfillment  
• Proactive mindset with a passion for solving customer problems  
• Comfort operating in retail and event environments, with travel as needed  
• Passion for technology and curiosity to learn new products and systems  

Nice-To-Haves

• Experience with CRM systems and customer record management  
• Experience working in retail with high-tech products 
• Project management experience in a fast-paced operations-oriented environment. 

Compensation

• Compensation for this role is in the range of $110,000-150,000 based on commensurate experience

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

We're excited to get to know you and the prospects of having you on board!