Senior Manager, Professional Services Engineering

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote role that must be based in EST.

At Tines, our Customer Success organization is recognized by customers for the quality of our work, responsiveness to their needs, and our commitment to giving them a voice in the platform’s evolution.

Within this organization, the Professional Services Engineering (PSE) team serves as the technical authority on the Tines platform. We specialize in building, integrating, and optimizing workflow automation solutions across enterprises. By partnering closely with Customer Success Engineering, Customer Success Management, and Project Management, we ensure every implementation aligns with project goals and delivers measurable outcomes.

As a Sr. Manager, you will lead and grow a world-class team of Professional Services Engineers. Your focus will be on enabling successful delivery, driving customer adoption, and ensuring the team’s impact across customer organizations remains strong. You will collaborate with leaders across Customer Success, Technical Support, and Project Management to deliver consulting, advisory, and implementation services of the highest standard.

This role reports to the Customer Success Engineering Leader, based in Dublin, Ireland.

What Will You Be Doing?

• Lead and grow a global team of Professional Services Engineers, providing coaching, support, and direction to achieve customer, team, and company outcomes.
• Foster a high-performance culture of inclusion, collaboration, and technical excellence.
• Drive continuous team development through technical learning, certifications, and knowledge sharing.
• Partner with Customer Success leadership to shape and execute strategy, ensuring Professional Services aligns to customer adoption and company growth.
• Work cross-functionally to define and implement metrics, KPIs, and scalable processes that improve delivery quality, utilization, and forecasting.
• Recruit, onboard, and retain world-class talent, ensuring the team scales effectively with company demand.
• Build and refine repeatable service offerings, processes, and engagement models to deliver consistent, high-value customer outcomes.

What Will You Bring With You?

• 10+ years of experience in a post-sales customer facing role at a technology company
• 5+ years of of leadership experience, with a track record of coaching and developing high-performing technical teams.
• Experience leading distributed/global teams across multiple regions and time zones.
• Strong collaboration skills and the ability to influence effectively at all levels, including executive stakeholders.
• Proficiency with REST APIs and broader SaaS integration concepts, with the ability to guide others through technical troubleshooting.
• Proven expertise in scoping, planning, and executing professional services engagements, balancing delivery excellence with commercial awareness.
• Experience delivering customer enablement and adoption through diverse channels (e.g., workshops, webinars, one-to-one sessions).
• A history of driving successful outcomes in complex, technical environments while building scalable, repeatable service models.

Target Annual Compensation: $240-250K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#Li-Sw1

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.