Senior Customer Program Manager

Innovation. Intellectual Honesty. Speed and Agility. Excellence and Determination. One Team. These are NVIDIA’s core values that drive overall success of our company. NVIDIA is a “learning machine” that constantly evolves by seeking important opportunities that matter to the world. Our goal is to build creative products that transform our customers’ experience for the better. Our innovations enable NVIDIA to deliver value to our customers.

At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used to solve some of the most complex problems in computer science. It started out as an engine for simulating human imagination, conjuring up the amazing virtual worlds of video games and Hollywood films. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world.

We are seeking a Notebook Customer Program Manager who will be responsible for leading customer relations as well as technical and operational program execution for our strategic partners.

What You Will Be Doing:

• You will lead core support teams and drive overall execution of program from development to production lifecycle.
• Begin with kick off meeting that outlines the dependencies, expectations, schedules, critical paths, design review process, key features, production deployment deliverables, and any other requirements once a design is awarded.
• Execute to the plan by collecting necessary data, prioritizing issues, track overall progress from software and hardware standpoint, and drive issues to closure in a timely manner.
• Provide clear communication on issue status to customer and internal teams which includes Executive and Management teams.
•  Raise visibility and urgency on customer production impacting issues when necessary.
• Organize and lead technical engagements/discussions with engineering teams.
• Exhibit horizontal leadership across functional teams around the globe as well as managing escalations through internal and external paths.
• Close engagement with teams that include Hardware, Software, Operations, Business, Quality, Sales, and Product Teams.
• Provide post-production support as Sustaining technical contact window to ensure proper guidance is provided to drive closure on quality issues.
• Develop a close working relationship with customer development teams so they are the first point of contact and assist in brainstorming solutions to issues.

What We Need To See:

• At least 12+ years of experience in a high-tech electronics or semiconductor industry with a focus on program/project management with strategic customers.
• Excellence in communication and organizational skills.
• Strong customer and technical savvy as well as excel in horizonal leadership across multiple/global/internal functional teams.
• Strong technical background and experience working with partners in an OEM and ODM ecosystem.
• BS/MS Engineering or Computer Science preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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