Account Resolutions Specialist-German and French speaking

Job Description

Where you’ll work: Budapest / Hybrid (Remote and Office) 

Customer Care and Success at GoTo 

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.  

Your Day to Day  

As an Account Resolutions Specialist, you would be working on: 

Retention --- You will use a forward thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients.

Collaboration --- You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes 

Business Strategy --- You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction 

Performance --- You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention   

What We’re Looking For 

As an Account Resolutions Specialist, your background will look like: 

• English, German and French proficiency
• Bachelor’s degree or equivalent education
• 3+ years of experience in a similar customer facing role working on a team focused on customer service, retention, billing or collection
• Basic knowledge and understanding of economic fundamentals
• Listen, assess, and communicate effectively and positively under challenging circumstances
• Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.