Lead Product Operations Manager – AI Enablement

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary Of Position

The Lead Product Operations Manager is a senior-level individual contributor responsible for independently leading and delivering high-impact cross-functional initiatives that improve the productivity and performance of the Product organization. The role focuses on driving excellence in tooling strategy, scalable training, and core product operations, with an emphasis on AI enablement.

The Lead Product Operations Manager is accountable for implementing AI-enabled workflows and systems that deliver measurable improvements in efficiency, quality, or cost. The position also leads the design and automation of scalable training frameworks that increase adoption, capability, and performance across large product teams. This role requires independent leadership, strategic decision-making, and the ability to influence and align executive stakeholders on complex initiatives.

Essential Duties and Responsibilities

AI Enablement & Operational Efficiency

• Independently identify, evaluate, and lead the end-to-end implementation of AI tools and capabilities across the full product development lifecycle (e.g., road mapping, requirements definition, design, content operations, documentation, research synthesis), with measurable impact on efficiency and quality.
• Serve as the primary AI thought leader and evangelist for the Product Org, accountable for driving adoption and change management to integrate AI into workflows at scale, reducing manual effort and demonstrably improving business outcomes.
• Continuously monitor emerging AI trends, independently design and execute pilot programs, and own the measurement of results, including business case development for broader adoption.
• Establish and maintain a strategic partnership with Data & AI leadership, ensuring seamless collaboration and alignment between Product and technical AI experts, and acting as the business owner accountable for outcomes.

Tooling & Platform Management

• Develop and own the tooling strategy for the Product org, accountable for the measurable business outcomes tied to efficiency, adoption, and ROI.
• Independently oversee and drive selection, implementation, and long-term governance of mission-critical tools spanning product design, content, program management, and collaboration.
• Lead change management and adoption programs to ensure seamless integration, broad usage, and business value realization across multiple product teams and executive stakeholders.
• Continuously assess enterprise tool usage, consolidate redundant platforms, and deliver quantifiable ROI improvements while enhancing user experience.

Training Framework Ownership

• Design, implement, and scale a comprehensive training framework covering onboarding, capability building, and continuous development across all product disciplines. Leverage AI to automate delivery, personalize learning at scale, and demonstrate measurable business impact.
• Drive strategic alignment with functional leaders to ensure training content directly advances organizational goals, tool adoption, and workflow optimization.
• Own end-to-end measurement of training adoption, and effectiveness using a data-informed approach, to continuously refine the program to meet team needs.

Core Product Operations Responsibilities

• Independently lead process design and optimization efforts across the product development lifecycle, ensuring workflows are efficient, repeatable, and integrate AI-driven tools and automation where appropriate.
• Understand core concepts such as machine learning (ML), natural language processing (NLP), and neural networks to effectively communicate with Data Science and technical teams.
• Adept at prompt engineering and building with AI ethically and responsibly. 
• Own advanced qualitative and quantitative data to monitor operational performance, uncover insights, and inform recommendations.
• Design and implement modular frameworks and templates optimized for AI integration, driving standardization, accelerated planning, execution, and enhancing collaboration across the product org.
• Apply conceptual and systems-level thinking to resolve complex organizational challenges, delivering forward-looking solutions with enterprise-wide, long-term impact.
• Drive cross-functional and executive alignment through compelling communication and influence at the senior level.
• Independently lead and facilitate executive workshops and decision-making forums, surfacing risks, shaping strategic priorities, and accelerating alignment.
• Serve as a strategic advisor and thought partner to senior product leaders, connecting day-to-day execution to long-term strategy, with accountability for integrating AI and delivering measurable business narratives.
• Lead organization-wide change initiatives, with demonstrated success driving adoption, overcoming resistance, and ensuring sustained outcomes.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 8+ years of experience in AI operations, product operations, product management, or a related field.
• Deep understanding of the product development lifecycle specifically in a tech focused company.
• Proven track record of leading the implementation of AI enablement solutions at scale, preferably in product, engineering, design, or content operations with quantifiable impact on efficiency and quality.
• History of designing and scaling processes with measurable improvements in efficiency, accuracy, or business performance, supported by advanced data analysis and KPI reporting with tool/platform ownership, including governance, adoption, and integration.
• Proven ability to operate with full autonomy, setting direction and delivering results on high-impact, cross-functional initiatives with minimal oversight.
• Proven success managing complex stakeholder networks and building alignment across multiple functions and executive levels.
• Familiarity with tools such as Jira, Confluence, Productboard (or other roadmapping solutions), and AI copilots.

Bonus Qualifications

• Ability to think critically and strategically to address complex problems and develop effective solutions.
• Track record of independently leading large-scale, cross-functional initiatives from strategy through execution.
• Exceptional written and verbal communication skills, including the ability to present strategic recommendations to executive stakeholders.
• Experience with Figma, Miro, and Airtable highly preferred.
• Experience in health tech/B2B software company is a plus.

The base salary range for this position is $160,000 - $180,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

#Li-Ss2 #Li-Remote

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.