TS rep, 技术支持代表

Job Description:

1. Job Purpose:

( the statement of job purpose in one or two clear and concise sentences )

Providing in site and on site technical support for rigids business such as Panel, Pipe composite and other applications mainly in appliance industry

2. Principal Accountabilities:

( the major end results the job is expected to achieve )

a) Fully complies with HPU policy and Local EHS regulation

b) Maintains and optimizes the innovation portfolio for Rigids core business (panel/appliance/spray foams)

• Identifies customer’s activities and needs
• Build the test methods in lab

c) Provides technical support/training for the key customers

• Provides product/technical introduction to new customers
• Ensures the customer understanding HPU product portfolio
• Conduct DOE in lab for system development
• Run the trials and pilot production for the customers
• Provides technical solution and develop the products as customer’s requirements
• Communicate with customers to identify the trial results and follow-ups.

d) Handles the complains / trouble shooting

• Provides trouble shooting timely and effectively
• Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively

E) Market Intelligence

-collects up-to-date market intelligence from relevant industries, the customers and the competitors and be aware of the regulations timeline.

3. Knowledge / Experience / Skills Needed

( education, experience, skills and training required for the job )

Education:

Minimum bachelor degree of polymer science

Experiences:

At least 1-3 years chemical related work experience. The experience in is optimal.

• Skill:  
• MS Office functionalities

Training:

Updated PU Rigids knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills

Additional Locations: