Senior Specialist, Marketing Operations

Job Description

We invite you to join our Team,

Prior Experience Needed:

• Proven business acumen with experience managing complex regional projects involving multiple stakeholders across the region.
• Demonstrated ability to work effectively with cross-functional and cross-cultural teams in a dynamic, fast-paced environment.

Necessary Competencies:

• Collaboration: Ability to build strong relationships and work seamlessly with regional sales, marketing, and commercial teams.
• Strategic Thinking: Ability to connect insights and data across multiple countries and projects to drive impactful decisions.
• Organizational Readiness: Skilled in preparing teams and processes for change and new initiatives.
• Analytics & Measurement: Expertise in defining, tracking, and analyzing KPIs to measure project milestones and overall impact on sales force effectiveness.

Education Minimum Requirement:

• Bachelor’s degree in Business Administration, Marketing, Engineering, Science, or related disciplines.

Required Experience and Skills

• Minimum two (2) years of experience in Sales Force Effectiveness, commercial analytics, or related roles within the pharmaceutical, biotech, or healthcare industries.
• Analytical skills with experience in data-driven decision making, sales segmentation, call planning, and performance measurement.
• Effective communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.
• Autonomy, organizational skills, and flexibility to work across multiple countries and time zones.
• Proficient in English and Spanish, in oral and written (Portuguese is a plus).
• Experience working with CRM systems, sales analytics tools, and business intelligence platforms.

Preferred Experience And Skills:

• Experience managing or coordinating regional teams or direct reports.
• Knowledge of the region commercial markets and regional sales dynamics.
• Familiarity with Lean methodologies or continuous improvement frameworks.
• Project management certification or experience.
• Experience supporting organizational change management and training initiatives.

Job Description (e.g. Specific Experiences Provided):

We are seeking a highly motivated Regional Sales Force Effectiveness (SFE) Specialist to join our team based in Panama City, supporting the entire region.

This role offers a unique opportunity to lead and influence sales force strategies across multiple countries, driving improvements in segmentation, call frequency, and customer engagement.

As the SFE Specialist, you will partner closely with commercial leadership and cross-functional teams to design, implement, and monitor sales force effectiveness initiatives. You will analyze sales data, identify opportunities for improvement, and develop actionable insights to optimize sales performance.

Key Responsibilities Include:

• Leading regional segmentation strategies to ensure targeted and efficient resource allocation.
• Enhancing call frequency and customer-facing time through data-driven recommendations and best practices sharing.
• Developing and tracking KPIs to measure the impact of SFE initiatives and ensure alignment with business objectives.
• Collaborating with country teams to ensure organizational readiness and smooth implementation of new processes and tools.
• Acting as a regional liaison to global SFE teams, ensuring consistency and leveraging global best practices.
• Providing training and support to commercial teams to embed SFE principles into daily operations.

Key Learnings and Challenges in Rotations:

• Gain deep understanding of diverse region commercial markets and how to tailor SFE strategies accordingly.
• Develop expertise in cross-cultural collaboration and managing regional projects with multiple stakeholders.
• Enhance skills in advanced analytics, project management, and change management.
• Opportunity to influence commercial excellence and drive measurable business impact across a complex and dynamic region.

Comments/Other Considerations

• Travel requirements: Approximately 20% within the region.
• Flexibility to work across multiple time zones and adapt to evolving business needs.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

International

Visa Sponsorship:

Yes

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(S):

N/A

Required Skills:

Analytical Thinking, Business Acumen, Communication, Cross-Cultural Collaboration, Customer Engagement, Data Analysis, Marketing Operations, Project Management, Sales Force Effectiveness

Preferred Skills:

Job Posting End Date:

09/23/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.