Sr. Clinical Program Coordinator

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The department of Medicine has an exciting opportunity for a full-time Sr. Clinical Program Coordinator to work onsite on the UHealth campus. The Sr. Clinical Program Coordinator (H) acts as a lead in the development, organization, production, and evaluation of various departmental program offerings within the assigned unit. Moreover, the incumbent provides a broader oversight to daily program activities in support of the University’s mission. The Sr. Clinical Program Coordinator (H) may evaluate the financial performance of programs to meet departmental goals and assist in the development of short-and long-range budgetary planning.

CORE JOB FUNCTIONS

• Assists with the assignment of tasks to internal teams to include schedule management.
• Assists with budget preparation and tracks all project related expenditures.
• Monitors project progress and addresses any issues that arise. Assists with the identification of completion shortfalls.

Department Specific Functions

• Coordinates patient access projects by tracking escalations turnaround times, appointment utilization and patient access trends.
• Provides support for escalation requests and patient grievances.
• Tracks recurring access barriers, identifies trends, evaluates workflows and recommends process improvement to improve scheduling efficiency and patient access outcomes.
• Ensures all provider templates and physician leave requests meet compliance and Department of Medicine guidelines before submitting template modifications.
• Serves as liaison between clinical providers for scheduling initiatives.
• Reviews and addresses open encounters reports weekly in collaboration with Practice Manager.
• Triages incoming patient calls, reviews/stores clinical documentation in UChart, and provides coverage for administrative duties as needed. Serves as backup for phone coverage and billing practices. 
• Uploads SPOK schedules. Ensures Spok and QGenda align.
• Manages and tracks yearly QGenda upload, ensuring inpatient schedules are loaded properly and efficiently.  Collaborate with the Administrative Operations Manager and Department Administrator to address scheduling gaps.
• Serves as QGenda liaison for updates, swaps, call outs, vacation requests, and modifications.
• Assist Practice Manager with onboarding duties and functions i.e., introductory meetings, EPIC training coordination, clinic walkthrough, business cards/lab coats order, computer and space setup, security access forms and badge requisition forms, bill area requests, etc.
• Processes Initial Provider Notifications (IPN’s) for new faculty credentialing for both UM and JMH; collects faculty information and manages documentation including pulling cases logs.
• Assists with new faculty with Medicare and Medicaid applications.
• Assists Practice Manager with off boarding duties i.e., patient letters, template closures, rescheduling patients plan, Epic access termination, computer equipment collection, etc.
• Updates Kyruus Provider Match platform.
• Coordinates work orders for equipment/office maintenance for faculty 
• Oversee inventory, computer/laptop replacement and purchases; equipment purchases/requests; ad hoc physical plant, U-Service, telecom requests; surplus; oversight for copier management
• Maintains divisional contacts & organizational charts
• Responsible for developing and maintaining divisional archives (i.e., offer letter database, publication database, ACLS, BCLS, DEA, MD licenses (exp. dates), NPI, Medicaid/Medicare #'s.)
• Management of UReady Hurricane preparedness grid - updates
• Ad-hoc PO requisition submission in WD and invoice submissions
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
• CORE QUALIFICATIONS
• Bachelor’s degree in relevant field required
• Minimum 3 years of relevant experience required

Knowledge, Skills And Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H7