IT Operations & Data Support Coordinator

At Manulife, we are committed to delivering exceptional solutions and services to our clients. We are seeking a skilled and motivated Analyst to join our team. This role will support the ongoing development and optimization of our data management and contract management processes. If you are passionate about data integrity, process improvement, and collaborating with cross-functional teams, we want to hear from you!

Position Responsibilities:

Contract & Procurement Support

• Help submit contract requests and purchase orders using tools like Ivalua and SNOW.
• Work with internal teams (Procurement, Finance, Legal, Risk) to support contract reviews and approvals.
• Assist with vendor quotes and basic negotiations.
• Support invoice submissions and ensure correct approvals are in place.
• Maintain simple reports for software contracts and help with post-contract activities like audits.

Jira Data Support

• Help IT teams keep Jira data clean and organized.
• Run basic data checks and flag any issues.
• Share reminders and tips with teams to improve data quality.
• Suggest improvements to make data management easier.

Workforce Coordination

• Support onboarding and offboarding processes for IT staff.
• Help keep workforce data accurate and up to date.
• Assist with routine audits and collaborate with other teams to improve processes.

Required Qualifications:

At least 1-3 years of experience

• Strong attention to detail and willingness to learn.
• Good communication and organizational skills.
• Working knowledge of tools like Excel and the Microsoft Office suite
• A collaborative mindset and interest in IT operations or data support.
• Exposure to procurement or contract processes.
• Experience working with data or reporting tools.
• Interest in improving team workflows and systems.
• About Manulife and John Hancock

Preferred Qualifications:

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid