Assistant Supervisor Policy Benefit

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you

Position Responsibilities:

• Timely process MILL workbasket items as per the agreed TAT. Process/ approve policy administration and benefits request: Policy changes with Financial and non-financial, Cash Surrender, Policy Loan and Withdrawal.
• Monitoring Daily Productivity, achieve individual KPI - a minimum 100%.
• Involve, plan, brainstorm and perform UAT and projects (at least 30% of the time).
• Manage MILL Policy Servicing emails, ensure the documents submission and enquiries are handle timely and settle within TAT.
• Open and stamp incoming mails (if any). Data entry on all documents received, record in department Share Point.
• Prepare reports and update SOPs as and when changes occur or changes in regulations.
• Check then decide close Bridger alerts or escalate alert to Compliance team timely.
• Ensure Annual statement, quarterly statement and Servicing correspondence deliver to customers, bankers/ financial advisers timely.
• Prepare documents for filing/storage (in-house filing and arranging storage process with Crown Record Management).
• Prepare Payment Authorization Form for payments.
• Other administrative duties and assigned duties as and when required by the HOD.

Required Qualifications:

• Fresh graduate with University Degree in any discipline, or
• At least one year’s experience in Insurance Industry, preferably in Policy Servicing or Life Insurance
• Able to work long hours, public holidays and weekends as required
• Familiarity with working with CAS systems and Microsoft Office.
• Able to plan and organize to ensure all tasks are carried out effectively and efficiently
• Able to work independently

• Good Interpersonal Skills.

• Good working attitude and discipline.
• Initiative, self-motivated, customer focused and able to work as a team.

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid