Bilingual Associate Manager - Disability

The Short-Term Disabilities Center of Excellence team is looking for an Associate Manager. Reporting to the Manager, the Associate manager will be required to effectively lead a team of Short-term Disability Case Managers. This includes the support and application of effective disability management practices and procedures, as well as playing an active role in building and maintaining client relations.

Position Responsibilities:

• Plan and oversee the development of team members
• Ensure unparalleled customer relations management  
• Proactively manage workflows to maximize our resources
• Manage performance of the team and its members 
• Ensure the application of our Disability best practices
• Provide technical support and/or proactive case management coaching in more complex situations 
• Develop and maintain effective relationships with key internal and external stakeholders 
• Drive business and service outcomes

Required Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. 
• University degree in a relevant discipline
• Excellent knowledge of disability product, processes and best practices
• 2-3 years experience in a leadership role with outstanding leadership skills
• Experience in coaching, mentoring, technical training, and/or developing people
• Excellent computer skills (Word, Excel, PowerPoint, Outlook)
• Bilingual is required (French and English – spoken and written)

Preferred Qualifications:

• Ability to quickly manage fluctuations in workflows
• Ability to multitask and deliver with limited turnaround time
• Strong Problem-solving skills while ensuring client-centric focus in our interventions
• Strong business acumen and adaptability in high-pressure situations
• Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$69,750.00 CAD - $116,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.