Senior Analyst - Contracts & Customer Service (Hybrid)

Date Posted:

2025-09-18

Country:

United States of America

Location:

HSCR1: HS World Wide Repair - Miramar 3601 Flamingo Road, Miramar, FL, 33027 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace is not just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The Contracts and Customer Service Analyst plays a critical role as the primary point of contact for all customer contract matters in a dynamic, fast-paced environment. In this position, you will manage a dedicated portfolio of customers from initial unit induction through quoting, contract execution, and shipment. Responsibilities include direct ownership of customer communication, financial alignment, contract compliance, and coordination across multiple functions. You will also serve as the trusted customer interface, fostering strong relationships while ensuring adherence to negotiated terms, company policies, and financial objectives. Success requires close collaboration with government and commercial customers, as well as internal stakeholders across Program Management, Engineering, Finance, Operations, Supply Chain, International Trade Compliance, and Collins Aerospace leadership.

What You Will Do

• Review incoming repair paperwork daily and ensure induction of units within 24 hours; return or route non-product components as necessary.
• Manage contractual relationships with a high-volume aerospace customer, acting as the point of contact for contract execution, issue resolution, and strategic discussions.
• Obtain customer quote approvals and resolve open receivables by collaborating with internal finance teams and external customers.
• Communicate contractual obligations internally to ensure operational teams are aligned on customer requirements.
• Partner with International Trade Compliance (ITC) to ensure all import/export activity is properly vetted and compliant.
• Track and support internal financial objectives, including milestones, progress payments, payment terms, and collections.
• Coordinate with the customer and internal demand management team to align hardware forecasts and ensure timely deliveries.
• Participate in process improvement initiatives and reporting efforts to help streamline contract workflows and reporting.
• Escalate risks and non-compliance matters to appropriate functional leads and support mitigation planning.
• Qualifications You Must Have
• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• SAP experience, especially in contract management or order processing modules
• Experience with financial concepts such as quote review, pricing strategies, or A/R resolution
• Experience using Microsoft O365 suite (especially Outlook, Excel, PowerPoint)
• Ability to manage competing priorities in a fast-paced environment
• Prior experience in an aerospace, defense, or highly regulated environment
• Knowledge of export/import regulations or prior collaboration with Global Trade
• Some of our competitive benefits package includes:   

What We Offer

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
•  And more!  

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Role Type Definition:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day. 

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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