NPI Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Product Support organization's group develops, designs, and implements a comprehensive product serviceability strategy. Functions as the central service resource with design, installation, service documentation, product training, and continuous improvement for the product lifetime.

• Responsible for NPI, Sustaining, Cost of Service, and Continuous Improvement Project, KLA services products in support of KLA inspection systems.   
• Develop proactive strategies to support product ramp plans for new sites.
• Ensure the product meets entitled performance specs in the following areas: MTBI / MTBA, MTBF, COS, Availability, measurement issues (precision, stability, matching), field readiness (CSE skill, parts stocking, tooling).
• Prepare and deliver Executive Product, KLA Product Support Operations, and Product Life Cycle reviews.
• Report on the progress of the new product introductions, CoS, field readiness, product performance, PLC activities, and customer operation meetings.  
• Work with KLAS and Product marketing teams to define Service Offerings, including fore casting of Cost of Service and product differentiation.
• Manage the resource allocation and planning for NPI execution per the division product roadmap.
• Drive the execution of the KLAS NPI deliverables as well as drive NPI process CIP such as Phase 2 Service Requirement Management and SRR success criteria. Develop a product support team, perform talent reviews, assess team performance, and create plans to improve team talent.   
• Work with KLAS Product Marketing and KLAS Field Marketing to define plans to develop service products to enhance revenue. Work with Regional Service Directors to address site and product specific performance issues.

Minimum Qualifications

• Bachelor of Engineering with 3-5 years' experience
• Education or experience with semiconductor capital equipment and integrated circuit manufacturing is helpful.
• Experience with product release and product lifecycle management software systems.
• Possess Project management and New Product Introduction experience.
• Good presentation skills.
• Good customer management skills.
• Demonstrated skills in conceptualizing creative technical solutions and detailing them.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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