Customer Support Associate II

Position:

Customer Support Associate II

Job Description:

Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.

What You'll Be Doing
 

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'Ll Need

• Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience.
• 2–3 years of customer service experience.
• Intermediate knowledge of Microsoft Excel.
• Ability to communicate fluently in English.
• Experience with Oracle or other ERP systems.

What’S In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

#Li-Cs1

#Li-Hybrid

#Arrowmx​

Annual Hiring Range/Hourly Rate:

$18,508.33 - $23,437.16 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support