Business Change Manager (15 month FTC)

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us.

Together, we’re improving everyday health for billions of people by growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of.

In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

The objective of the role is to enable Learning transformation across the Quality Supply Chain (QSC) and Research & Development (R&D) organisations by ensuring that change management is implemented and executed effectively to increase and maximise adoption of the new learning system across R&D & QSC organisation with over 10 000 Haleon employees. This position provides practical, hands-on change management support to R&D & QSC through all phases of the change adoption journey. 

This role will focus on the human side of change, which is about preparing, and equipping our colleagues to adopt and adapt to changes in job roles and responsibilities, , business processes and ways of working, systems, and technology within a compliance environment, including manufacturing.  

The Business Change Manager role will have a matrix management structure. This will be composed of a solid “hard” reporting line into the Haleon Business Services, Global Director, Change, and a matrix reporting (dotted) line into the QSC Capabilities Lead, R&D Training and Communications Director and QSC HR Central Team. 

Key Responsibilities

As Business Change Manager your main responsibilities will include:   

• Change Impact & Approach: Collaborate with R&D and QSC stakeholders to understand the change rationale, objectives and target adoption, and assess cumulative impact of changes to operational capabilities and responsibilities. Conduct detailed analysis of those stakeholder needs, issues and priorities for change.  
• Change strategy and implementation: Articulate upcoming impacts and strategic alignment of change, contributing to the enterprise change journey for R&D and QSC. Develop and execute change strategy, implement approaches and plans for those two organisations that bring stakeholders on the journey and support longer-term embed of the change. 
• Stakeholder engagement: Identify and map key R&D and QSC stakeholders, assigning relationships and agreeing engagement approach. Build and maintain relationships with impacted teams, leadership and employees. Collaborate, as required, with delivery partners across Haleon (e.g., Learning, Capability Leads, Internal Communications, and others).  
• Change Leadership: Coach and support business leaders to achieve expected outcomes and realise benefits by navigating and smoothing the process of change. Collaborate with key roles within QSC and R&D to identify potential sources of resistance and develop mitigation strategies. 
• Transformation champion: Advocate for the importance of change management and clearly articulate how change can be implemented effectively. 
• Risk and issue management: Identify, document and support mitigation of key change management risks within and between programmes. Escalate common themes requiring enterprise-wide approach to resolution 
• Adoption and evaluation: Create and support delivery of actions that drive adoption of the change. Define success metrics and assess change effectiveness and readiness for programmes and related initiatives. Review and report on change outcomes and benefits. 
• Upskilling and training: Work with business owners and subject matter experts to ensure appropriate training, support and capability building plans are in place for the  R&D and QSC organisations . Support learning needs analysis to identify additional learning requirements. Contribute to continuous improvement, knowledge sharing and upskilling activities within the programmes and contribute to the wider change manage capability in Haleon.  
• Communications: Support Communications Leads in articulating benefits, rationale and impact of change initiatives within the region. Apply effective problem-solving techniques to simplify complex information, creating actionable insights and strategies for organisational change. 

The list above is not exhaustive. 

The successful candidate will need to demonstrate 

To be effective in role, experience of the following will be essential: 

• Proven track record of managing change initiatives of varying complexity and risk ideally in a compliance environment, with experience of manufacturing in a global organisation. 
• Demonstrated strong communication and relationship-building skills with experience in collaborating and sharing knowledge between teams. 
• Ability to influence others to drive progress toward a common vision or goal whilst respecting competing priorities and perspectives. 
• Significant experience and skill in simplifying complex messages and presenting to senior management through written and verbal channels. 
• Experience in considering risks, evaluating alternatives, and encouraging input from others to effectively make decisions and plan mitigation tactics. 
• Comfortable and skilled in operating in a complex operational matrixed organisation across diverse, global teams. 
• Excellent business engagement and business acumen with sensitivity to internal and external political/economic environments,  
• Solid understanding of how people experience change, and the change process, including drivers of change resistance/barriers to adoption. 
• Understand and apply the Haleon Change methodology, and other key change principles and stages of change. 
• Strong problem solving, root cause identification, and planning skills with the ability to think big picture as well as hold the detail.   
• Adaptable mindset with a strong ability to work through ambiguity and prioritise and adapt delivery approach in a changing environment.  
• Team player and able to work collaboratively with and through others.  

Preferred Experience:

• Experience working on a complex portfolio of initiatives that involve multiple change elements across people, policy, process, and technology preferred.   
• PROSCI and/or APMG Change Practitioner certification desirable. 
• Previous working experience with learning systems and/or exposure to R&D, Supply Chain, Manufacturing, science based audiences is desirable but not mandatory. 

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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