Technical Service Engineer

The Opportunity:

Our Technical Service Organisation has currently an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with gained experience, focusing on in-house technical, maintenance, calibrate, and validate and repairing our sold portfolio laboratory instruments.

Profile

The purpose of the Technical Service Engineer role is to install, repair, calibrate and validate the instruments in house or at customers’ site. She/He is responsible for processing customer requests, resolving technical issues, handling general enquiries, cross-referencing, expediting, and communicating with internal teams, suppliers, customers and sales representatives. She/He serves as a liaison with all parties to enable sales growth. The Technical Service Engineer seeks to achieve customer satisfaction in every transaction and can play a key role in assisting the sales team to identify ‘solution selling’ opportunities.

How You Will Thrive and Make an Impact

• Increase competitive advantage and drive customer satisfaction by building trust and developing relationships.
• Provide higher technical support.
• Help to meet customer needs and provide qualified technical service,
• solutions, installation qualifications, operation qualifications, performance qualification.
• Develop proactive solutions to create opportunities for selling the VWR portfolio of products and services.
• Follow up with internal teams, suppliers, and customers on any outstanding issues.
• Proactively interact with field sales and sales representatives (CSR). Provide high-level quality service to enable sales growth.
• Efficiently coordinate information flow.
• Utilise local cross-functional contacts to help achieve targets. Utilise VWR CRM database to manage customer requests, interactions and information that will increase effectiveness and aid the level of technical service performance and results.

What We Are Looking For

• High Technical / Professional School Qualification plus 5+ years of experience in a fast paced, customer focused environment where there is a solution based selling approach
• Degree level education advantageous
• Demonstrates ability to effectively utilize technology platforms including CRM Tools
• A good understanding of the company’s products, promotions, services and solution offerings for customers, as well as the underlying work processes, operational policies and procedures
• Mandatory deep technical & electronic knowledge
• Strong verbal, written and Microsoft office package skills essential
• A good understanding of relationship types
• Italian mother tongue and fluent in oral and written English, preferably 1 or 2 more languages
• Able to work in a matrix organization
• Outstanding interpersonal skills with the ability to comfortably interact with various client (local& Export)/supplier types (e.g. technical, end user, and economic buyers)
• Good time management
• Problem solving
• Stress Management
• Team player with professional approach
• Highly customer focused as well as proactive and team focused.
• Proactive, Inspirational and Team Focused

Our Offer

You recognized yourself through the required skills and competencies? So, you can apply! Now you have the opportunity to come and work at the VWR international part of Avantor! Your professional development will evolve in a collaborative spirit. 

The position offers a permanent contract - full time – benefit packages. 

We will evaluate also candidates belonging to the "protected category."

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Eeo Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.