Senior Telecommunications Switchboard Night Operator

Job Description:

• Excellent benefits including salary packaging
• Fitzroy location
• Challenging and rewarding work environment

About The Company

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About The Role

Switchboard Operators manage a nucleus of information for staff, patients, relatives and external agencies. St Vincent’s Switchboard is located within the Inpatient Services Building at Fitzroy and operates 24 hours 7 days per week.

The classification for this position will be HS1 ($58,442 per annum pro rata)

 

Duties

• Hospital Switchboard operations – Ensure Calls are answered in an appropriate manner and all callers are treated in a polite and courteous manner
• Demonstrate high levels of communication skills appropriate to Switchboard  functions
• Operation and management of Hospital Paging system
• Receipt, management and coordination of all Emergency Codes
• Provide accurate patient enquiry information

Selection Criteria

• Experience in a health service environment
• Demonstrated high level communication and organisational skills
• Strong computer literacy
• Sound typing skills
• Experience in working in a switchboard setting

Benefits

• Salary packaging
• Employee Assistance Program
• Staff Health Centre
• Staff Car Park

Application

• Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Closing Date:

19 October 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code Of Conduct:

View Code of Conduct