Project Manager – HR Systems Integration & Employee Engagement Projects

Company:

Mercer

Description:

We are inviting data-passionate candidates to join our global team, united by a collaborative culture that transcends business units and borders. In this role, you will coordinate all technical aspects of HR systems integrations with our and our partners’ systems, as well as support the implementation of employee-centric initiatives for a wide range of clients globally. You will collaborate closely with analysts in Poland and India, as well as consultants, project managers, and clients worldwide.

This role may require working with North America colleagues and during flexible working schedule.

We will count on you to:

• Be responsible for connecting clients’ HRIS systems (including Salesforce.com, Microsoft Dynamics, SAP, API, Twilio, SuccessFactors) with Qualtrics Customer XM. Tasks include configuring SuccessFactors with OAuth credentials, importing contacts from SAP Customer Data Cloud, configuring clients’ SSO settings, and troubleshooting SFTP.
• Lead and manage technical integration discussions and setups:
• Manage the technical delivery of custom integrations and data migration elements for existing and new projects/clients.
• Provide technical guidance, support, and coaching to the Operations team and clients to share knowledge and increase understanding of Qualtrics integration methods.
• Implement and configure employee engagement products using various tools, ensuring alignment with client needs.
• Manage project workflows to ensure deliverables are met on time and prepare status reports for management and clients.
• Determine project scope, customize project plans, and set project timelines.
• Provide recommendations on timeframes and administrative procedures for project completion.
• Develop and maintain relationships with internal and external client counterparts, serving as the administrative point of contact for project management and coordination, keeping clients informed of project status.
• Advise on the most suitable project solutions.
• Serve as a liaison between the Operations team, consultants, and clients, fostering effective communication and collaboration (with flexible working hours adjusted to market and project needs).
• Translate business requirements into technical requirements.
• Participate in and actively contribute to operational HR systems integration discussions between Mercer, clients, and the Qualtrics team.
• Manage integration testing with Qualtrics and clients.

What You Need To Have:

• Master’s degree in Computer Science, Communications, Business, Human Resources, or a related field.
• Proven experience in IT system integration.
• Proven experience in project management/coordination and delivering multiple projects.
• Ability to adapt and work effectively on a variety of dynamic projects and tasks.
• Strong communication and negotiation skills.
• Ability to work in a multinational environment and across cultures.
• Fluency in English (verbal and written).

What Makes You Stand Out:

• Knowledge of Qualtrics and Salesforce.com applications is a plus, especially understanding data integrations between Qualtrics and HRIS systems.

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you are interested, please send your CV in English.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.