Senior Analyst - Order Management

Company:

Mercer

Description:

What can you expect? 

This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America. 

What is in it for you? 

• Medical insurance, personal accident insurance, group term life insurance from the day you join us 
• Holidays as per location 
• Shared Transport (Provided the address falls in service zone) 

We will count on you to: 

• Responsible for booking Customer Orders after doing all cross checks. 
• Strictly follow SOP & adhere to process updates. 
• Respond to customer query through email, calls in a timely manner. 
• Provide excellent customer service to our customers. 
• Responsible to demonstrate capacity for critical thinking and analysis. 
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. 
• Candidate should be comfortable with rotational shift. 

What You Need To Have:

Knowledge & Skills

• Minimum 1-2 years’ experience in a professional organization 
• Excellent command on MS Office applications (MS-Excel, MS-Word)  
• Exceptional English Communication Skills 
• Problem solving ability and attention to detail. 
• Ability to multitask, self-starter. 
• Excellent analytical skills and high focus on accuracy 

Education:

• Any graduate 

What makes you stand out? 

• Exceptional Communication Skills 
• Adaptable communicator, facilitator, influencer and problem solver  
• High attention to detail 
• Ability to multi-task and prioritize time effectively  
• Flexibility to work in rotational shifts.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.