Training Operations Director

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Functional Skills

• Strategy development & implementation

• Risk Management

• Organizational Change Management

• Proven ability to successfully drive consensus across stakeholder groups with competing priorities and requirements
• Proven ability to provide strategic insights, effectively communicate, and achieve influence across the organization
• Training & Development; E-Learning Development, Information Technology Training, Technical & Process Training, Instructional Design, Business Unit Training, Compliance Training, Organizational Development, Organizational Effectiveness, Strategic Training and Development, Training & Development Delivery, Rotational Development Programs

Foundational Skills

• Communicate Effectively

• Equips the business to become an effective competitor in a highly dynamic landscape
• Considers stakeholder needs and input as well as best practices and insights from industry trends when making strategic decisions
• Is flexible, decisive, and serves as a trusted advisor to senior leaders within the organization
• Demonstrates effective negotiation and influencing skills
• Prioritizes and facilitates a culture of continuous improvement and systems thinking
• Sets the tone for successful collaboration with other business units and corporate entities
• Creates an environment that fosters communication, transparency, and collaboration
• Cultivate innovation and values learning as a lifelong professional objective
• Leads by example, engaging inclusively and with intent
• Always act with integrity
• Analytical Thinker; communicating complex concepts, analytical approach, strategic thinking, systemic perspective, systems thinking, conflict management, analytical thinking, decision making and critical thinking, judgement & decision making
• Iterative Problem Solver; problem solving, stewardship, flexibility & adaptability, embracing challenge, creativity, innovation, active learning, continuous learning, continuous transformation, managing multiple priorities
• Trusted Advisor; partnering for clients' success, business orientation, emotional intelligence, establishing and maintaining trust, influencing, listening, communicating for impact, storytelling, cross-team integration, interpersonal relationships
• Proven Leadership success; coaching, employee development/opportunities, mentoring

Responsibilities

• Formulate and drive the end-to-end strategy and execution for a Training initiative
• Oversee resourcing, budget, risk management, and workstreams within the effort
• Serve as escalation point for core team and senior leadership
• Engage with internal and external stakeholders,
• Accountable for clearing roadblocks and successfully mitigating or remediating risks
• Responsible for creating measurable value
• Develop, implement, and administer tools, programs, training, coaching, and campaigns that drive operations process compliance, performance, and growth for the organization and its employees, managers, and leaders
• Identify skills gaps and strengths across the workforce
• Create strategies, develop curricula and resource materials, and implement solutions to drive alignment of talent capabilities with Operations Business Lines (Loans, Payments, Capital Markets, Trade and Supply Chain Finance business objectives
• Design and deliver live, recorded, and online training and programs
• Onboard and oversee third-party platforms, including requirements, contract terms, licenses, and invoices
• Support learning management system administration and reporting

Work Experience

• Extensive experience successfully leading training initiatives,
• Experience designing training programs – Production / Operations related – and delivery of the programs
• Experience operating in a complex global organization in a heavily regulated industry
• Experience working in financial services preferred
• Team lead of a Training Team

Education

• Degree or equivalent work experience equally preferable.

• Undergraduate Degree

CERTIFICATIONS (One of the following preferred)

• Assessment psychometrics, capability training, certification
• Certified Professional in Learning and Performance (CPLP)
• Certified Professional in Online Learning (COP)
• Certified Professional in Training Management (CPTM)
• Certified Training and Development Professional (CTDP)

The typical base pay range for this role is between $200K - $245K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Mufg Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.