IT Senior Business Analyst

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Location

Mobile - In office 3 days a week; 4910 Tiedeman Brooklyn, OH

Job Summary:

• Influences a cross-functional team in optimization of application capabilities & business processes.
• Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).
• Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.
• Identify the business needs of the users, outline potential solutions, and translate business requirements to an appropriate format for requirements including user stories/acceptance criteria, process flows, data mapping (source to target mappings), functional and non-functional requirements to convey with appropriate level of detail to the development team.
• Responsible for maintaining requirements documentation in standard formats and repositories ensuring traceability between scope, feature, functional requirements
• Collaborates with users, vendor, and development team members to deliver the best technical solution which meets the business requirements​.
• Liaison to obtain clarification for development and testing teams on intended functionality / user stories.
• Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience.
• Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.
• Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.
• Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.
• Work with QAS to develop project testing strategy. 
• Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
• Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. 
• Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.
• Active participation in Agile squad ceremonies, utilize Agile principles, and tools (Confluence, JIRA).
• Actively contributes to BA Center of Excellence efforts in evolving requirements analysis and management practices

Required Skills:

• 10+ years of experience working as a Business System Analyst or related IT roles
• Experience with CRM platforms, e.g. Siebel
• Excellent analytical skills
• Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad
• Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology
• Ability to work in a group/team setting.
• Ability to work independently with minimal direction.
• Takes accountability/responsibility for tasks and actions
• Excellent written and verbal communication skills
• Strong collaboration skills and team player with positive attitude
• Familiar with Agile, Scaled Agile Framework and Waterfall concepts
• Experience working in agile squads
• MS Suite proficiency Word, Excel, PPT
• Experience with Agile methodology
• Experience using JIRA and Confluence
• Business Analysis deliverable in the form of use cases, process flows, data mapping documentation
• Ability to break down complex concepts into simple and digestible requirements
• Execute Design thinking, Systems thinking when developing requirements artifacts
• Must be driven to deliver quality and have attention to detail
• Familiarity with webservices, APIs, relational databases, batch and real time (REST, Kafka or other) technology

Preferred Skills:

• Bachelor’s degree preferably in IT / Computer Science
• Experience with Banking domain applications
• Background in gathering and documenting UI design requirements
• Exposure to BI tools such as Power BI, Tableau, or similar

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $100,000 to $112,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.