Product Definition and Support Analyst

Job Title

Product Definition and Support Analyst

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler’s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.

Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

💡 Your Mission: Product Definition Analyst – Shopping, Pricing, Orchestration  

Welcome to the innovation frontline of shopping, pricing and Orchestration. As part of our Shopping, Pricing and Orchestration Product Engineering Group, you’ll help redefine how travelers discover and book their journeys.

You’Ll Help Us:

• Reinvent how travelers search and compare options
• Maintain and evolve shopping, pricing and orchestration services

In this role you'll find a chance to;

This Production Definition job deals with the full cycle of development activities on the search, shopping, pricing and orchestration services including:

• Master functional complexity and architecture of our products and services
• Analyze complex requirements from customer and product management
• Design and refine solutions from a functional standpoint (interacting with functional architects, other analysts and developers), and review customer specifications
• Participate and own maintenance activities like issue resolution, documentation
• Handle evolutions of message grammar and configuration
• Deliver clear documentation including product functional specifications, user guides, handovers, trainings etc.
• Provide functional walkthroughs
• Obtain specification sign-off after review with development, QA and product management
• Write test documents and execute when needed
• Contribute to product quality by giving inputs for the Test strategy and by reviewing customer Brush Tests and Test plans
• Follow-up on all development cycle steps until delivery to customers
• Make transition/handovers to internal stakeholders
• Work in close collaboration with internal stakeholders like developers, QA engineers, previous level maintenance teams, sometimes inside an Agile team in SAFe methodology

What we are looking for;

• 2–4 years of experience in product definition or solution design
• Strong analytical, design, testing and maintenance skills
• Collaborative mindset, good communication and presentation skills
• Experience with service-oriented and event-driven architectures
• Knowledge of cloud services (SaaS, PaaS, IaaS)
• API expertise (SOAP, RESTful, Protobuf)
• Familiarity with metadata/service contracts (WSDL, OpenAPI, JSON Schema)
• Experience on test tools like Postman, RobotCode, ALM Octane
• Agile/SCRUM mindset

Bonus Points If You:

• Know the airline sector or GDS systems (Amadeus, Galileo, Sabre)
• Take ownership and deliver practical, innovative ideas
• Understand the software lifecycle and communicate with clarity
• Have experience with Linux/Unix, Python/Shell scripting
• Thrive in collaborative, global environments

What can we offer you?

🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. 

🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

Application Process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. 

Are you the one we’re looking for? Apply now! 

#Li-Emea

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.