Collections Manager

Job Title

Collections Manager

• Job Title:  Collections Manager Americas
• Location: Bogota; Hybrid
• Job family: Finance

About Your Business Area/Department:

Leading the North America and Latin America Collections operation and processes.

In this role you need to ensure efficient working as one team with other Finance partners in order to maximize Amadeus revenues and cash while ensuring internal and external customer satisfaction.

Summary Of The Role:

• Lead and monitor the collection activities (Accounts Receivable / Cash Application / Bad Debt proposal / Dunning) and processes for North and Latin American Travel Agencies.
• Manage monthly closing and reporting activities to ensure deadlines are met.
• Foster the improvement of collection KPIs and ensure SLA compliance.
• Define the AR strategy for the department and manage priorities withing the area of responsibility.
• Manage the relationship with travel agencies and commercial teams to resolve billing and collection issues. Negotiate payment plans and resolve disputes.
• Identify obstacles to early cash collection and lead the upstream (permanent) resolution process with commercial teams as well as Contract Fulfillment and Billing areas.
• Increase efficiency and team collaboration with other finance stakeholders including Contract Fulfillment, Billing, Source to Pay, Record to Report and Controlling departments.
• Drive permanent improvement to evolve OTC via raising requirements to internal solution teams
• Leadership and coordination in projects related to process improvements within the Accounts Receivable area to maximize customer impact.
• Talent Development and Retention.
• Ensure processes are duly documented and followed.

In This Role You’Ll:

• Work together with other finance areas and internal customers to ensure positive Key Performance Indicators in line with agreed Service Level Agreements for operational Collection processes.
• Be a business partner for internal departments and customers, providing support and advice in relation to Collection and Dispute Management.
• Drive, collaborate and give input on the evolution of Order to Cash related processes.
• Work on local and international projects.

About The Ideal Candidate:

• 3-5 years’ experience in a team leadership role
• Hands on manager and leads by example. Participates and handles some of the daily activities of the department.
• Ready to go an extra mile to obtain extraordinary results
• Process optimization expertise and proven results in prior positions
• Project management experience
• English bilingual (C2)
• Fluent Spanish, Portuguese is a plus
• Excellent analytical and problem-solving skills. Identify new requirements, identify problems, analyze, prioritize and solve them.
• Proactiveness and initiative.
• Excellent communication, conflict management and team development skills.
• Expert level in SAP S4 Hana and Excel
• Salesforce and Power BI are a plus.

What We Can Offer You:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid work scheme 
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#Li-Am2024

Application Process:

• The application process takes no longer than 10 minutes!
• Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.