Business Process Manager

Job Description

Hello Future Business Process Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in as a Business Process Manager - (Life Insurance) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Duties And Responsibilities

• Manage all business process engineering projects and stakeholder buy in and acceptance.
• Provide input to strategic decisions that affect the functional area of responsibility.
• Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
• Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
• Ensure that business process outcomes are in harmony with the organization’s strategic goals.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Focus on the end-to-end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Oversee the development of process /solution training manuals.
• Oversee the training of business user on new solution/process being implemented.

Qualifications For The Role:

• Qualification must be a BEng or BSc Eng in any engineering field.
• 5 + years as Business Process Engineer
• 2 + years in Management experience
• Insurance (Life or Short-term) will be an added advantage
• Black Belt and Lean Six Sigma certification would be advantageous.
• BPMN experience would be advantageous.
• Good technical exposure – working on IT related projects.
• The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
• Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
• Ability to deal with complex business processes as well and manage and execute across multiple projects.
• Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.

You Will Have Access To:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.