Employee Services Specialist - Korea (1-year Full Time Contract)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Eyeline Studios is a global visual effects company with over 32 years of experience and a reputation for delivering complex, photorealistic effects that enhance storytelling. Known for its expertise in virtual production and innovative technology, Scanline has contributed to major projects across various genres, solidifying its status as an industry leader. In 2021, Netflix acquired Scanline VFX and started expanding its Korea operation under a newly named Eyeline Studios, powered by Netflix, to strengthen its visual effects capabilities and further elevate the quality of its content. 

The Opportunity

We are seeking an Employee Services Specialist (1-year Full Time Contract) to join our APAC Service Delivery team, based in Seoul. This role provides operational and administrative support throughout the employee lifecycle, contributing to a smooth and positive experience for our Korea-based employees at Netflix and Eyeline Studios. The responsibilities frequently involve detailed investigation and may require approaches beyond standard work instructions. In most situations (around 70–80%), issues can be resolved independently without the need to engage other stakeholders; however, the role requires sound self-judgement and the ability to assess each situation on a case-by-case basis. The ideal candidate will be detail-oriented, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
 

Key Responsibilities

1. Employee Lifecycle Administration

• Support the full hire-to-retire workflow for employees, including pre-hire activities such as preparing and issuing employment contracts, including those for visa and relocation cases.
• Provide on-site onboarding support for new hires every Monday to ensure a smooth start.
• Manage offboarding, ensuring compliance, accurate documentation, and timely completion of processes. 
• 3. Employee Support & Issue Resolution
• Respond to employee inquiries and handle Zendesk tickets, applying sound judgment to assess each case individually.
• Escalate cases to other stakeholders when required and ensure resolution within agreed timelines.

3. HR Data & Systems Management

• Maintain HRIS (Workday) and employee records, ensuring data accuracy, currency, and integration with payroll and other HR systems.
• Support time and data management processes, including Time Logger closing/corrections, ShotGrid updates, and other HR systems.
• Manage Time Logger administrative tasks, including corrections, weekly closing, and approvals for Leave of Absence /Time-off/ Time Off In Lieu in Workday 

4. Benefits & Vendor Management

• Administer local benefits programs, including enrollments, de-enrollments, and benefit-related employee support.
• Coordinate with HR-related vendors, manage documentation, and oversee invoice preparation and payment processes. 
• 5. Process Improvement & Cross-Functional Collaboration
• Partner with the Talent Ops team to identify process improvement opportunities, update documentation, and support cross-functional projects.
• Provide ad-hoc HR operational and general office administration support as needed. 

Qualifications

• 3-5 years of experience in HR operations or related processes roles
• Proficiency in both Korean and English, with strong verbal and written communication skills
• Strong attention to detail and accuracy in handling data and documentation
• Ability to work independently while collaborating effectively with cross-functional teams
• Familiarity with HRIS or time/attendance systems is a plus
• Organized, proactive, and able to prioritize tasks in a fast-paced environment

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며.  저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다