Senior Manager/Director, Technology & Transformation – Banking Operations & Domain Solutions - Hybrid

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.

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Our Team & Value Proposition:

Our ‘Banking Operations & Domain Solutions’ team drive and deliver transformative results at the core of our client’s business, bringing cutting-edge thinking to life. We are trusted advisors to Europe’s leading banking institutions, expertly guiding them through complex transformations in a highly regulated industry by leveraging our global network of world-class experts, deep industry insights, and market-leading capabilities in operational design, digital operations, and technology enablement. As a valuable member of our team, you'll have the chance to design, implement, and bring industry-leading solutions and programmes to fruition.
 

About The Role

In this role, you will work closely with business leaders and executive officers in the banking industry to understand their needs and support them in addressing their most complex challenges whether it’s launching new digital platforms, responding to regulatory change or driving lasting operational improvements.

In this role, you will

• Develop and nurture strategic client relationships to drive long-term partnership growth and maximise business opportunities.
• Lead end-to-end projects within banking, from requirements gathering and solution design to development, testing, deployment and post go-live support.
• Lead cross functional teams including business SME, workstream leads, technical and functional experts, solution architects to define and manage project scope, goals and deliverables.
• Serve as the main point of contact for project status, risk management and issue resolution. Lead interactions with senior stakeholders to ensure their needs and expectations are met throughout the project lifecycle.
• Develop and maintain project plans/ artifacts including resource allocation, times, budget tracking.
• Support development of proposals based on your understanding of client needs, your experience and knowledge of industry best practices.
• Build and showcase thought leadership by sharing insights, contributing to industry discussions, and guiding strategic client solutions with innovative perspectives.

About You:

We’re looking for someone who is passionate about shaping vibrant, diverse teams—teams that are genuinely eager to understand our clients, aren’t afraid to challenge traditional thinking, and believe that work should be both fun and energising. If you love sparking new ideas, questioning the ordinary, and bringing positivity to every project, you’ll fit right in. We understand that you might not tick every box below, your unique mix of abilities could be just what we're looking for. If you possess a blend of below mentioned skills and experience, we strongly encourage you to apply:

• Extensive practical experience in banking, with a strong grasp of the sector's complexities, challenges, trends and best practices.
• Experienced in leading transformation and change projects, from initial discovery to execution. This involves identifying opportunities, developing business cases, securing stakeholder support, and designing and implementing effective solutions.
• Ability to simplify complex business problems into clear solutions and create delivery plans. Support clients to execute against project plans in both agile and waterfall environments, using tools like JIRA and Confluence. Relevant third-level qualifications, with professional certifications in Programme or Project Management (such as PMP, PRINCE2, Agile) preferred but not essential.
• Ability to design both intermediate and future state business architectures, encompassing organisational structure, processes, information systems, and technology infrastructure. Align design with strategic goals and facilitate seamless transitions and long-term growth.
• Skilled in applying service design methodology to provide a comprehensive end-to-end, front-to-back view of operations and analysis. This includes creating customer personas, identifying user needs, mapping journeys, and developing service blueprints.
• Experienced in lean process improvement and re-engineering for operational excellence; knowledge of tools such as Visio, Miro, and Blueworks is preferred but not essential.
• Ability to utilise digitisation and automation, such as RPA, workflow optimisation, MI reporting, power platform and AI, to enhance operational efficiency.

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​

What we offer

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.