Senior Data Analyst - KYC and Client Onboarding

Job Title

Senior Data Analyst - KYC and Client Onboarding

Job Description

So, Who Are We?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your Team

The Client Onboarding Solutions team is part of the broader KYC structure, focused on delivering innovative technology solutions to streamline and optimize KYC and client onboarding processes across multiple geographies. The team drives transformation by collaborating closely with KYC SMEs and multiple other stakeholders to ensure efficient rollout and continuous improvement.  .

Your Role In The Team'S Success

This role offers an excellent opportunity for a mid-level data professional to deepen their expertise in financial services analytics while working with modern data technologies and making a direct impact on customer experience and regulatory compliance. 

Your role will be pivotal in accelerating the client onboarding transformation by implementing and supporting new products and solutions. You will collaborate closely with KYC and Client Onboarding SMEs to configure and customize workflows for initial rollouts across multiple geographies, ensuring smooth deployment and adoption. By driving continuous optimization of onboarding journeys, you will help enhance client experience  and operational and, contributing directly to the success of the organization. 

What You'Ll Do

• Data Management & Analysis 

  Visualization & Reporting

  Technical Development

• Collate, collect, and analyse large datasets from Oracle databases and GCP Big Data platforms 
• Design and execute complex SQL queries to join, aggregate, and filter data across multiple related tables 
• Navigate and understand complex data schemas to identify relevant data sources and relationships 
• Cleanse and standardize data from multiple sources to ensure consistency and accuracy 
• Create and maintain data models that support analytical requirements and business intelligence needs 
• Perform comprehensive data quality assessments and validation procedures 
• Develop automated data collection processes to improve efficiency and accuracy 
• Create compelling data visualizations and dashboards using Tableau/Looker/PowerBI/Excel to communicate findings effectively 
• Transform complex analytical findings into clear, actionable business insights through data storytelling 
• Build and maintain regular reporting frameworks for onboarding and KYC performance metrics 
• Present findings to both technical and non-technical stakeholders 
• Business Partnership & Domain Expertise 
• Collaborate closely with engineering teams to understand data infrastructure and identify optimization opportunities 
• Partner with business practitioners in onboarding and KYC departments to understand their analytical needs 
• Proactively identify and investigate business questions that could drive operational improvements 
• Develop deep understanding of onboarding processes, KYC regulations, and compliance requirements 
• Translate business requirements into technical specifications for data analysis projects 
• Utilise Python for data manipulation, cleaning, and advanced analytical tasks 
• Contribute to the development of data pipelines and analytical frameworks 
• Support the implementation of new data collection and analysis methodologies 

What You'Ll Need For This Role

• Key Qualification Requirements:

  Soft Skills

  Success Metrics

• 3-5 years of experience in data analysis, preferably within financial services 
• Experience working with large, complex datasets and data warehousing concepts 
• Demonstrated ability to work in cross-functional teams with both technical and business stakeholders 
• Experience with data quality assessment and validation processes 
• Strong analytical mindset with natural curiosity and problem-solving abilities 
• Excellent communication skills with ability to explain complex concepts to non-technical audiences 
• Detail-oriented approach with strong focus on data accuracy and integrity 
• Ability to manage multiple projects and priorities in a fast-paced environment 
• Collaborative working style with stakeholder management experience 
• Ability to independently manage end-to-end analytical projects 
• Quality and actionability of insights delivered to business stakeholders 
• Efficiency improvements in data collection and reporting processes 
• Contribution to business decision-making through data-driven recommendations 
• Development of expertise in onboarding and KYC domain knowledge 

How We Work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Hybrid Working

• Home office equipment reimbursement  

• Annual Financial Bonus

• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.) 

• Life Insurance (Generali)

• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture  
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events  
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work 😊

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

Number Of Openings

1