Client Relationship Manager

We are seeking a proactive and personable Client Relationship Manager to nurture long-term relationships with our MFIP clients and ensure a seamless client experience. The Client Relationship Manager will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

Key Responsibilities:

• Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
• Serve as the primary point of contact for client inquiries, issues, and escalations
• Monitor client satisfaction and implement improvements as needed
• Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
• Monitor client health and engagement metrics, proactively identifying risks and opportunities
• Develop and execute retention strategies that increase client loyalty and reduce churn
• Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
• Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
• Support onboarding and training initiatives to ensure clients are set up for long-term success
• Identify and nurture potential expansion opportunities through upselling or cross-selling
• Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field
• 3+ years of experience in account management, client services, or a similar role
• Basic understanding of Renters Insurance preferred
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage multiple accounts and projects simultaneously
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Problem-solving mindset and a customer-first attitude

Travel Requirement:

• <10%, Some travel to client locations may be required