National Service Coordination Lead

Interested in climbing aboard with the Syfan Team?

Position Summary

The National Service Coordination Lead is responsible for overseeing a team that manages the maintenance and repair needs of a nationwide fleet of 400–800 leased and rental yard spotter trucks, trailers, and customer-owned yard spotters. This role serves as the primary escalation point for customer repair requests, ensuring all service events are scheduled, monitored, and completed efficiently. The position requires a strong balance of team leadership, customer communication, vendor management, and operational oversight to reduce downtime, control costs, and deliver high-quality service across all regions.

Key Responsibilities

Lead, train, and mentor a team of service coordinators handling customer repair calls and maintenance scheduling nationwide.

Oversee service coordination, ensuring consistent execution of repair processes across all regions.

Manage vendor relationships, negotiate service rates, and monitor provider performance to ensure quality standards are met.

Act as the primary point of escalation for urgent or complex repairs, coordinating resources to minimize downtime.

Ensure compliance with DOT, OSHA, EPA, and company standards for all repairs and maintenance activities.

Review and approve repair estimates, authorizations, and invoices to ensure accuracy and cost control.

Track fleet downtime and service completion, providing weekly and monthly performance reports.

Develop, implement, and refine standard operating procedures (SOPs) for repair scheduling and coordination.

Collaborate with internal departments (operations, leasing, and safety) to align service activities with business goals.

Maintain and update data in the fleet management system, ensuring accuracy of maintenance history and service documentation.

Monitor national repair trends and breakdown data to identify root causes and recommend improvements to preventive maintenance programs.

Coordinate with OEMs, warranty providers, and leasing partners to ensure coverage and cost recovery.

Lead continuous improvement initiatives to enhance customer experience and operational efficiency.

Qualifications

Education:

High school diploma or GED required.

Associate’s or Bachelor’s degree in business, logistics, or a related field preferred.

Experience:

Minimum 5 years of experience in fleet maintenance, service coordination, or repair dispatch.

At least 2 years in a leadership, supervisory, or team lead role.

Technical Skills:

Strong knowledge of diesel trucks, trailers, and yard spotter equipment.

Familiarity with preventive maintenance programs, DOT compliance, and fleet management software.

Proficiency in Microsoft Office (Excel, Outlook, Word) and service tracking platforms.

Soft Skills:

Strong leadership and team-building abilities.

Excellent written and verbal communication skills with a customer-first mindset.

Strong problem-solving, multitasking, and decision-making capabilities.

Ability to work in a high-volume, fast-paced environment while maintaining attention to detail.

Working Conditions

Primarily office-based environment with heavy use of phones and computers.

Standard full-time schedule; must be flexible to provide after-hours or weekend support as needed.

Occasional travel may be required to vendors, service providers, or customer locations.

Compensation & Benefits

Competitive salary based on experience.

Comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with match, and paid time off.

Company-supported professional development and advancement opportunities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)