EMEA Key Account Manager Amazon

Key Account Manager – Amazon EMEA

About The Role:

The Key Account Manager implements the strategy, leads and manages the day-to-day relationship, for one of our most strategic accounts in the business: Amazon, an account which sits in our TOP 3 across EMEA. The role will act as the direct interface with Amazon cross-functional stakeholders, working with Central and Local functions from different departments both internally and externally, ensuring that focus on this account is maintained, appropriate relationships developed and offers delivered, and that financial milestone delivery is achieved.  

 The role is essential in overseeing the drive of all commercial activities and the efficient management of creating and maintaining high value opportunities, whilst delivering TCO savings targets and a healthy Innovation Pipeline, which will require the job holder to work closely with countries KAM/TSRs, as well as with Supply Chain, D&I, Commercial Finance and Quality functions. 

 The role manages the account plan, monitors progress against the agreed targets and objectives, and decides on appropriate interventions to deliver on the target performance levels for the targeted area. This calls for a well-organised, self-motivated and tenacious person who can coordinate the various internal and external resources needed to ensure the delivery of all contractual obligations (savings…), customer requests, projects and initiatives, with information shared and flowing across the account. 

 Your remit will include but not limited to:

• As a member of the Amazon EMEA leadership team, the Key Account Manager will participate and contribute to the overall business development;  develop, drive, and deliver the key accounts sales strategy, including finding pockets of new business opportunities and innovative solutions
• Identify, exploit, and deliver new business development opportunities, taking ownership of the sales pipeline through CRM - including customer contact and engagement plans to create and build up strong multi-level relationships within the key account base
• Deliver and Align Tender Strategies; manage customer accounts, renegotiate, and extend contracts and supply agreements.  Ensure all documentation and records relating to each customer are accurate, up-to-date, and reflective of current working practices
• Manage the continuous development and execution of the long/medium-term key account strategy, aligned with the Amazon EMEA Strategic Account Director. Jointly accountable for financial deliverables such as MOVC, revenue and volumes – ensuring corrective actions on Sales/Category KPI’s 
• Manage and coordinate with the wider EMEA Account team, all customer’s central enquiries in a timely and effective way
• Coordinate and manage the internal and external resources needed to create and maintain a projects pipeline of high value opportunities that support Account plan across multiple sites and product/supply chain areas with a strong focus on savings and efficiency improvements
•  Build and extend a customer base across all relevant customer functions (e.g., Procurement, Operations, Quality, Marketing) to allow us to be more embedded within their organization and supply chain, also allowing us to continually improve the customer relationship and rating, measured within the annual customer survey  
• Regular pro-active contact with customer’s teams via various communication channels, to ensure opportunities to serve Amazon from all areas of capability and innovations within our Group are explored and actioned where possible
• Animate and support local KAMs/TSRs network as required, with account development, 12 levers projects generation and proactive positioning of new business / savings opportunities. 

About You

• Master`s degree in Business/Marketing, Engineering
• Demonstrable business/sales experience, with experience from senior commercial leadership roles
• Experience in the Packaging industry, with good understanding of B2B Supply Chain
• Demonstrated results from driving and managing efficiency improvements and savings generation, as well as driving change in complex international structures
• Strong business acumen and commercial experience on senior level, with the ability to demonstrate high credibility and tangible results from driving and managing sales growth and development and execution of account strategy at a Divisional level
• Proven creativity and ability to grasp, analyse and initiate actions based on strong financial insights and understanding
• Demonstrated customer experience, commercial and sales leadership skills with excellent negotiation capability
• An analytical, independent, and methodical international people leader, always challenging the status quo
• Excellent communication skills and stakeholder management with ability to collaborate and develop strong relationships with internal and external partners
• Super User level in Microsoft Office applications – particularly in PowerPoint and Excel (Pivots, Vlookups, etc.) 
• Fluent English, spoken and written. Local regional languages are an advantage. 

Location: UK, Belgium, France

Travel:  High flexibility required - must be willing to undertake occasional travel within Europe for on-site meetings

APPLICATION CLOSING DATE: 3rd October 2025