EMEA Strategic Account Director Amazon

Strategic Account Director – Amazon EMEA

About The Role

We are currently looking for a Strategic Account Director to lead the profitable growth agenda and strategic partnership development for one of our most strategic accounts in the business: Amazon. The role will see the job holder, and his team, manage an account which sits in our TOP 3 across EMEA, and to achieve this, it will require an in depth understanding and knowledge of developing strategic accounts in a multi-site environment and be able to apply this in a B2B context. 

The job holder will work with Local and Central EMEA divisional functions from different departments both internally and externally, ensuring that focus on this account is maintained, appropriate relationships developed and offers delivered, and that financial milestone delivery is achieved.  The role is essential in the efficient management of creating and maintaining high value opportunities, delivering against very high expectations in terms of supply, service and quality, whilst driving savings and innovation projects with pace.

The ideal candidate will be a strategic thinker who can propose complex offerings and deliver excellent customer experience, but also find right balance between responding to all customer’s needs and protect our commercial interests, in what is a very commercially orientated relationship in which keeping a tight grip on the account and its commercials is critical. This requires strong contract knowledge and commercial experience.   

Your remit will include but not limited to:

• Drive customer retention, profitable sales and have strategic discussions with customer teams on supply chain, technical and quality, TCO savings, innovations including strategic business cases and investment topics
• Deliver sales growth through proactively managing the account to keep incumbent business and avoid sales leakage; lead and win new product allocations, working with all internal key senior stakeholders - mobilising the organization to win through established tendering and commercial activities (2-3yr cycles) with associated complex contract negotiations
• Develop and monitor managerial goals, objectives and KPIs to assess the smooth functioning of all sectors (Sales, Supply Chain, Quality, Admin, Projects)
• Deliver growth, MOVC and EBITDA improvement opportunities in the account, through a strong focus on business efficiencies and proactive financials analysis, ensuring excellence in margin management
• Manage the continuous development and execution of the long/medium-term key account strategy: agree ‘three-year account plan’ for the account and ensure full alignment and execution with EMEA senior management stakeholders.
• Deliver, with the full EMEA account team, great customer satisfaction, loyalty and improved customer experience.  Be the Voice of customer and lead the business in developing actions to improve
• Drive the development of capable, lean and efficient Account team, both in the central hard line and in the extended dotted-line local network

About You

• Previous experience in customer business unit/large strategic account general management roles, with proven successful large & complex contract negotiations and good understanding of B2B Supply Chain, S&OP processes
• High credibility, experience and demonstrated results from driving and managing growth and development and execution of account strategy
• Strong commercial acumen and financially savvy, with the ability to grasp, analyse and initiate actions based on strong financial and commercial insights and understanding.
• Proven influencing and stakeholder management skills with a demonstrable track record of leading and embedding culture led change; effective communication skills and strong personal impact and integrity 
•  Excellent general management skills and maturity to be the reconised leader of the Account of both direct line and matrixed dotted line teams 
• Demonstrable strategic business planning skills. A track record of effective management and leadership of a multi-cultural leadership team
• High levels of resilience, drive and enthusiasm and a holistic and positive attitude that embodies the desire to manage, develop and work in an ambitious organisation 
• Super User level in Microsoft Office applications – particularly in PowerPoint and Excel (Pivots, V-lookups, etc.) 
• Fluent English, spoken and written. Local regional languages are an advantage. 

Location: UK, Belgium, France

Travel:  High flexibility required - must be willing to undertake occasional travel within Europe for on-site meetings

APPLICATION CLOSING DATE: 26th September 2025