Operations Coordinator - Donor Center Collections - Tyler (49795)

Principal Accountability

The Operations Coordinator – Collections (Coordinator) position reports to the Manager of Mobile Collections (Manager) and is a vital position of the Collection Management team. The Coordinator ensures production objectives and standards are met daily, while maintaining the utmost level of compliance and customer service, by the teams reporting to them. This position acts as the primary contact and assumes managerial responsibilities in the absence of the Manager.

Additionally, the Coordinator is responsible for direct hiring of collection staff, performing investigations, employee development and may also be responsible for giving feedback toward termination decisions. This position has the ability to foster team spirit within the department and maintain a collaborative working relationship with all CBC personnel, and must ensure maximum efficiency.

Regular full time attendance is required during normal working hours.

Education

• High School Diploma, or equivalent

• College Degree, Preferred

• Bilingual skills, a plus
• Special licensure, such as CDL driver, a plus

Experience

• 2 years of supervisory/management experience
• Background in highly regulated field
• Previous blood banking or apheresis experience, required

Skills And Knowledge

• Computer knowledge required, including use of Microsoft suite
• Excellent customer service and verbal/written communication skills
• Self-motivated and positive, with the ability to work well with others
• Correct English usage, grammar, spelling, punctuation and vocabulary
• Demonstrates knowledge of regulatory guidelines, including Current Good Manufacturing Practices (CGMP)
• Works confidentially and with discretion
• Reads, interprets, applies, explains, and enforces rules, regulations, policies, and procedures
• Good overall understanding of blood banking / collection operations
• Ability to analyze complex plans and be able to identify mistakes and inefficiencies, as well as prioritizing and managing multiple tasks
• Makes decisions by thinking quickly and uses independent judgment, in order to address problems when they arise
• Ability to lead and encourage motivation of others
• Ability to work independently or in a team
• Must maintain all licensure, such as CPR certification or CDL License(s)

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.