Site Operations Planner/Scheduler/Disptacher

Venue:

Our stadium is a premier multi-use facility that hosts major sporting events, concerts, and large-scale conventions almost 365 days per year. With events scheduled on weekends, evenings, and holidays, our team operates in a fast-paced environment focused on exceptional service, safety, and efficiency.

Position Summary

The Planner / Scheduler / Dispatcher coordinates and optimizes labor and resources to ensure flawless execution of all stadium and convention events. This role manages shift scheduling, work loading, fiscal planning and forecasting, and labor cost optimization to support seamless event operations. The ideal candidate is highly organized, data-driven, and comfortable working in a dynamic environment. The role interacts with multiple departments and work forces including the janitorial, operations & facilities functions.

Key Responsibilities

• Shift Scheduling & Dispatching
• Develop, publish, and adjust employee schedules for all events, including nights, weekends, and holidays.
• Dispatch staff and contractors to appropriate zones and functions based on event needs.
• Track attendance and manage last-minute changes to ensure adequate coverage.
• Adjust schedule as needed based on additional customer requests and changes to operations plan.
• Work Loading & Resource Planning
• Allocate tasks and labor hours based on event size, location, and complexity.
• Coordinate with event managers, custodial, security, and facilities teams to align staffing with operational requirements.
• Maintain up-to-date rosters of on-call and seasonal staff.
• Fiscal Planning & Forecasting
• Prepare weekly and monthly labor forecasts based on event calendars and historical trends.
• Monitor actual versus budgeted labor and overtime costs, identifying variances and recommending corrective actions.
• Contribute to annual staffing budgets and cost-per-event analyses.
• Labor & Cost Optimization
• Implement systems and processes to improve labor efficiency and reduce waste.
• Evaluate vendor/subcontractor usage and recommend adjustments to improve cost control.
• Track key performance indicators (KPIs) related to staffing and cost effectiveness.
• Communication & Reporting
• Serve as the central point of contact for scheduling and dispatch inquiries.
• Provide regular updates to management on staffing levels, costs, and operational risks.
• Produce reports for leadership summarizing labor utilization and event support metrics.
• Sit in operations meeting and provide meeting notes and minutes to share with respective department and ensure accurate information is happening.
• Create and maintain archive system of all events for referral and retention of relevant knowledge for future use.

Qualifications

• 3+ years of experience in workforce scheduling, dispatching, or operations planning (stadium, arena, or large-scale event environment preferred).
• Strong understanding of labor budgeting, forecasting, and cost control.
• Proficiency in scheduling software, workforce management tools, and Microsoft Excel.
• Excellent organizational, communication, and problem-solving skills.
• Ability to thrive in a fast-paced environment and make quick, data-driven decisions.
• Availability to work evenings, weekends, and holidays as needed.

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods and move throughout a large facility.
• May involve working in both office and field environments during events.

About Ug2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.