Patient Account Representative - Revenue Cycle - 80 Hours Biweekly (66633)

Our organization is looking to add a skilled patient account representative to our team. In this role, you will be responsible for all billing matters that take place between the hospital and our patients. Your role will also involve helping patients set up payment plans, and resolving any issues that may arise in the payment process.  To do well as a patient account representative, you will need to have an understanding of the inner-workings of medical billing, excel at problem-solving, should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them.   If you feel you would be a good fit with our team we would love to see your resume.

The role of the Patient Account Representative is to provide billing assistance and general support to Lake Region Healthcare patients.  This includes:

• Assisting patients in setting up payment plans
• Process patient payments and refunds
• Answer patients’ questions regarding their bill
• Resolve any issues that may arise during the payment process
• Contact patients to inform them of overdue balances and how we can help them pay those balances
• Following billing collection procedures
• Ensuring accuracy of patient accounts
• Becoming a MNSure Navigator within 6 months of hire

Shifts
This position is Monday - Friday from 8:00am - 4:30pm, 80 hours biweekly.

• Compensation
• Hourly Wage Range: $17.90 - $23.59. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.

Benefit Offerings
Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.
 

EEOC
Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

• Education/Special Skills:  High school diploma/GED required. Associate’s degree preferred.
• Strong understanding of medical billing processes
• Ability to communicate effectively both written and verbal with patients and staff
• Excellent problem-solving skills
• Ability to analyze patient accounts and determine status and required actions.
• Working knowledge of related system applications, spreadsheets and word processing software.