Helpdesk Specialist - Maternity Cover

Job Title

Helpdesk Specialist - Maternity Cover

Job Description Summary

Cushman & Wakefield’s Global Occupier Services (GOS) team is seeking an organized, proactive Helpdesk Specialist to support our operational lease management for international clients. This customer-facing role centers on maintaining accurate lease documentation, managing maintenance-related queries, and ensuring seamless communication between stakeholders. If you thrive in a high-pressure environment, communicate effortlessly across cultures, and enjoy combining administrative accuracy with interpersonal collaboration, this opportunity is your next career milestone.

Job Description

About Cushman & Wakefield

Cushman & Wakefield is a world-renowned leader in commercial real estate services, operating in more than 60 countries with over 52,000 employees. We combine local expertise with global insight to support clients in the way they work, shop, and live. Our core services include agency leasing, capital markets, facilities services, valuations, tenant representation, and investment management — generating annual revenues exceeding $5 billion.

Role Profile

Within Global Occupier Services (GOS), our Lease Administration team ensures that our clients’ portfolios are supported by data accuracy, timely communication, and proactive issue resolution. As a Helpdesk Specialist, you’ll operate at the intersection of client support, data governance, and real estate coordination—liaising across internal teams, landlords, tenants, and external service partners. You’ll play a key role in the smooth delivery of services and support process improvement initiatives that enhance operational excellence.

Core Responsibilities

• Act as the first point of contact for property maintenance-related helpdesk request
• Liaise via email or phone with landlords, tenants, and external agents to resolve issues
• Review lease documents to determine maintenance responsibilities
• Coordinate property inspections and ensure compliance with security procedures
• Maintain and update records of maintenance inspections and jobs
• Log external Facilities Management jobs, monitor deadlines, and ensure quality reporting
• Source and manage leases, plans, and property documentation
• Maintain shared inboxes and ticketing systems according to KPIs
• Generate monthly KPI and performance reports
• Manage individual workload and assist junior team members
• Contribute to team knowledge sharing, training, and onboarding
• Support system testing and process improvements
• Attend recurring and ad-hoc team and client meetings
• Maintain training documentation and ensure updates (e.g., L5 documents)

Requirements

• Bachelor’s or Master’s degree in a relevant field
• Minimum 2 years’ experience in client/customer care or real estate operations in an international environment
• Strong IT literacy, including upper-intermediate MS Office proficiency
• Fluent in English (upper-intermediate) and German or French (intermediate)
• Outstanding written and verbal communication skills
• Sharp analytical and problem-solving abilities
• Ability to work independently and collaboratively within a team
• Strong work ethic and flexible mindset in dynamic environments
• High-pressure task prioritization and execution

Personal Qualities

• Positive and open communicator with people-focused approach
• Resilient under change and motivated to learn
• Detail-oriented and willing to make responsible decisions
• Supportive and collaborative team contributor
• Passionate about helping others and improving processes

What We Offer

• Competitive compensation and benefit package
• Great learning and development opportunities
• Modern, award-winning office with a view of the Danube
• Central location, excellent public transport
• Youthful and supportive work environment
• Additional holidays to compensate for Hungarian public holidays falling on a weekend
• A steadily growing, 100+ year-old international company

INCO: “Cushman & Wakefield”