Membership Team Lead (North Austin)

Why Your Role Matters

As a Membership Team Lead, you will serve as the focal point for member and staff inquiries and provide a quality experience for all. You maintain the highest accuracy with front desk procedures, and policies and serve as a role model to other staff. The Membership Team Lead reports to the Membership Coordinator.

Operations and Member Experience

• Responsible for opening and closing operations.
• The individual is a leader of a member-focused culture and model relationship-building skills in all interactions.
• Acts as a shift supervisor.
• Maintains data integrity of the membership database.
• Verifies current membership status and assist members with renewals and changes as needed.
• Provides tours of the facility to prospective members.
• Monitors the use of supplies, equipment, and facilities.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini camp, and program registrations.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.

Onboarding And Training

• Assist in training new welcome center staff.
• Supports logistics for welcome center staff meetings and trainings.
• Completes all other duties as assigned.

What You Bring to the Y

• You have a high school diploma or GED and are the minimum of 18 years old. You have experience in the customer service industry.
• You listen for understanding and meaning, speak and write effectively, and can effectively tailor your communication to the appropriate audience.
• You establish clear goals and effectively implement tasks and plans to accomplish them promptly
• You embrace new approaches and creative thinking to assess and implement effective processes related to employee, operational, and organizational performance.
• You quickly learn from failure and value feedback in the effort to continuously improve the organization’s functional capacity.
• You can work in an ambiguous environment and demonstrate an openness to change in service of our purpose.
• The ability to observe situations and react, swiftly, with understanding to resolve all events, especially those related to risk
• You know how to work hard to accomplish team goals in a fun and relaxed environment
• You are able to work a flexible schedule, including weekends.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.