Broker Team Lead: Sales & Admin (Personal Lines)

Join Tih, Home To Some Of South Africa’S Leading Financial Service Providers, And Grow Your Career While Being Part Of An Organisation With Purpose.

Job Purpose

To ensure individual contributors are performing against targets, while reviewing
their performance and coaching them to do so to assist in achieving the required
operational results.

Responsibilities

Customer Management

Help senior colleagues manage customer relationships by using relevant sales or customer systems., Customer Relationship Management (CRM) Data

Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues., Customer Service

Act as first-line supervisor of a team providing operational support and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues., Insights and Reporting

Contribute to the preparation of various data and analytics reports, Leadership and Direction

Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals., Operational Compliance

Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate., Operations Management

Supervise others working within established operational systems., Organizational Capability Building

Provide coaching to team members to develop their skills., Performance Management

Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal., Work Scheduling and Allocation

Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA where applicable (Advantageous) A relevant 3-year Business related degree / diploma (Advantageous).

Experience

2 - 4 years Commercial Insurance experience (Essential); Short Term Insurance experience (Essential). 1 or more years’ experience of supervising and directing a call centre sales team to achieve specific end results (Essential)

Think You Have What It Takes To Be Part Of An Unstoppable Team Who Constantly Finds Better Ways To Give Peace Of Mind? Don'T Wait, Apply Now.