Claims Service Representative - APD Field

Claims Service Representative - APD Field

This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity.

Qualifications:

• Advanced understanding of automotive repair processes, vehicle systems and damage assessment.
• Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
• Knowledge of Microsoft Office suite, general computer software and advanced line of business
• Technical software skills required. (CCC Estimating Platform)
• Excellent organization and planning recognition skills required
• Excellent oral and written communication skills required

• Interpersonal Skills Required

• Customer service experience required
• Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
• Commitment to continuous education
• Must be flexible to assist on Catastrophe duty within the extended organization.
• The starting pay range for this position is:

$35.01 - $46.66

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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• Remarkable benefits:
• •    Health coverage for medical, dental, vision
• •    401(K) saving plan with company match AND Pension
• •    Tuition assistance
• •    PTO for community volunteer programs
• •    Wellness program
• •    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).