Tech Support - Portal and Mobile APP Senior Specialist

About Us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars. Sisal is a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a skilled Tech Support – Portal and Mobile APP Senior Specialist to join our IT Support II Level Department. The ideal candidate is a tech-savvy problem solver with strong communication skills, eager to contribute to the stability and efficiency of our systems and applications.

What You'Ll Do:

• Provide second-level support for tickets escalated from Technical Support.
• Troubleshoot and resolve issues related to Portal and Mobile Apps, SQL, and system logs.
• Use diagnostic tools to assess and resolve problems independently.
• Identify bugs and collaborate with the Development Team to resolve them within defined deadlines.
• Ensure accurate reporting and follow-up on unresolved issues.
• Improve IT processes and address business needs through technical expertise.
• Contribute to the continuous improvement of support workflows.
• Report to the Team Leader and maintain clear documentation of support activities.
• Communicate effectively with internal stakeholders to ensure alignment.

What You'Ll Bring:

• Bachelor’s degree in Engineering, Informatics, or a related field.
• Minimum 1 year of experience in Level II technical support.

• Solid Knowledge Of:

• Docker, Kubernetes

• Sql Administration

• Portal and Mobile App environments
• Linux, Java, Bash, Python
• Proficiency in English; basic understanding of Italian is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities.
• Team-oriented mindset with a proactive and adaptable attitude.
• Certifications such as CompTIA A+, Network+, Linux+, or Microsoft Certified: Azure Fundamentals are a plus.

Why Choose Us:

• Permanent Contract;

• Food Allowance;

• Pension Fund;

• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;

• Flutter Sharesave Plan.

Choose Us Also For:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
• Continuous learning for soft and hard skills (es. Learn / Platform, Training);
• Support for parents and children and new mothers’ contributions.
• Volunteering during your working hours. 

Much More About Us:

• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania