Business Analyst & Scrum Master

The NRLA: Who we are

The UK's largest membership organisation for private residential landlords, the National Residential Landlords Association (NRLA) supports and represents more than100,000 members across England and Wales.

Created by landlords, for landlords, it offers investors everything they need to run a successful and compliant lettings business, whether they are full-time property professionals running large portfolios or accidental landlords with a single let.

The NRLA is a trusted ally, on hand to guide members through the complex regulatory environment, with all the essential documents and guidance needed to run a successful and fully compliant business.

A truly member-first organisation, innovation is at the heart of what we do and have invested in and developed new proptech solutions for members, including the acquisition of property safety certification firm Safe2 and the development of property management system Portfolio.

A dynamic and fast-paced organisation, the NRLA is a great place to work, and it is not just us saying that, we have Investors in People Gold status to prove it. The association was also named one of the best companies to work for in the UK in a list compiled by The Sunday Times.

Our enthusiastic and ambitious staff work out of offices in Central Manchester and Central London with hybrid working options available. Colleagues typically work from home four days a week with one day in the office.

We are looking for colleagues who are professional, adaptable, and innovative. In return we offer an inclusive and creative working environment with attractive options for training and career development and a competitive salary and benefits package.

The Nrla Package:

• 25 days annual leave increasing to 26 days with three years’ service, 27 days with five years’ service and 28 days with seven years’ service
• Additional annual day off for your birthday
• Salary exchange Pension scheme
• Life assurance
• Cash plan health and wellbeing benefit including Employee Assistance Programme and counselling service
• Sick pay
• Cycle purchase loans, season tickets loans and interest free staff loans
• Complimentary NRLA membership
• Non contractual annual performance-related bonus scheme
• Enhanced maternity and paternity pay

Main Purpose And Scope Of Job:

To bridge the gap between product vision, development execution, and business outcomes. This dual role combines business analysis with Scrum Master responsibilities to ensure the Safe2 platform continues to evolve in line with customer needs, compliance requirements, and agile best practice. The role focuses on gathering and documenting requirements, managing the backlog, and enabling smooth delivery through effective facilitation of agile ceremonies. The postholder is also responsible for ensuring development is delivered in line with agreed timescales, proactively removing blockers, and reporting on progress to stakeholders.

Duties & Key Responsibilities

Agile Delivery & Coordination:

• Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Support backlog refinement and prioritisation with the Product Manager.
• Track team progress, remove blockers, and help ensure delivery of sprint goals.
• Encourage continuous improvement through agile practices and retrospectives.
• Promote effective collaboration between developers, product, and stakeholders.
• Ensure delivery of work in line with agreed timescales and facilitate this by removing blockers.

Business Analysis:

• Engage with stakeholders (landlords, letting agents, internal teams) to gather, clarify, and document business requirements.
• Translate compliance and regulatory requirements into clear user stories, acceptance criteria, and process flows.
• Analyse workflows and data to identify opportunities for product improvements and efficiency gains.
• Work closely with the Head of Product to ensure the backlog aligns with strategic goals.
• Act as the voice of the customer, ensuring features enhance usability and compliance management.
• Use product usage data and customer feedback to generate insights that inform backlog priorities and product enhancements.

Stakeholder Management & Communication:

• Build and maintain effective relationships with internal and external stakeholders.
• Manage stakeholder expectations and facilitate decision making processes.
• Prepare and deliver updates on progress, risks, and priorities to senior management.
• Support acceptance testing and feedback cycles with business stakeholders and end users.
• Communicate clearly and effectively to bridge the gap between technical teams and non-technical stakeholders.

Risk & Issue Management:

• Proactively identify, assess, and mitigate delivery risks and impediments.
• Develop contingency plans and implement corrective actions when required.
• Manage project dependencies and coordinate cross-team collaboration.
• Escalate critical issues and blockers to the appropriate stakeholders.
• manage risks and issues with appropriate actions to ensure goals are met

Process Improvement And Documentation:

• Contribute to the ongoing improvement of agile delivery and business analysis practices.
• Document business requirements, user stories, acceptance criteria, and process flows.
• Capture lessons learned and support continuous improvement across the product team.
• Maintain backlog, documentation, and knowledge repositories in tools such as Jira and Confluence.
• Participate in retrospectives and support the adoption of best practices.

Person Specification

Qualifications:

• Degree or equivalent qualification in a relevant discipline (e.g. Business, IT, Product Management).
• Agile or Scrum Master certification (e.g. CSM, PSM) desirable.
• SAFe certification or experience in scaled agile environments (desirable).
• Evidence of ongoing professional development in business analysis, product management, or agile delivery.

Skills & Abilities:

• Strong ability to elicit, analyse, and document business requirements clearly and concisely.
• Excellent facilitation and communication skills, with the ability to engage stakeholders at all levels.
• Skilled in backlog management and agile delivery tools (e.g. Jira, Confluence).
• Strong organisational and time management skills, with the ability to handle multiple priorities.
• Analytical thinker with excellent problem solving skills and attention to detail.
• Able to balance technical detail with business priorities.
• Collaborative mindset, able to foster self-organising, delivery-focused teams.

Experience:

• Proven experience as a Business Analyst in a SaaS, compliance, or property-tech environment.
• Hands-on experience as a Scrum Master, facilitating agile ceremonies and supporting delivery teams.
• Track record of delivering software features in an agile environment.
• Experience managing multiple stakeholders and competing priorities.
• Exposure to regulatory, compliance, or property management platforms (desirable).
• Familiarity with scaled agile environments (SAFe) and working across cross-functional teams (desirable).

Knowledge:

• Solid understanding of Agile and Scrum practices; awareness of SAFe desirable.
• Knowledge of business analysis techniques such as process mapping, user story creation, and acceptance criteria definition.
• Familiarity with SaaS platforms, APIs, and integrations.
• Awareness of compliance, regulatory, or property management workflows (desirable).
• Understanding of backlog management, agile metrics, and delivery tracking.
• Knowledge of tools such as Jira, Confluence, or similar collaboration platforms.

Personal Attributes And Other Requirements

• Highly motivated, proactive, and delivery focused.
• Strong interpersonal skills with the ability to build trust and collaboration across teams.
• Adaptable and comfortable working in a fast-paced, changing environment.
• Detail-oriented with a strong commitment to quality and outcomes.
• Curious and committed to continuous improvement, both personally and for the team.
• Professional, approachable, and confident in engaging with stakeholders at all levels.