Technical Account Manager / Technical Solutions Manager

As the fintech industry continues to revolutionise the financial landscape, Zimpler is at the forefront, delivering innovative solutions that empower businesses and individuals. Thus, we’re looking for a Technical Solutions Manager / Technical Account Manager to join our Performance & Integrations team.

As a Technical Solutions Manager / Technical Account Manager, you will act as a trusted technical advisor for our merchants. You’ll work closely with the Account Managers and Customer Support to deliver seamless onboarding, smooth integrations, and optimized customer journeys. This is a cross-functional role where technical expertise, business acumen, and relationship-building come together to create best-in-class customer experiences.

This Is What You’Ll Do:

• Act as the main point of contact for merchants during the integration process, guiding them through technical and operational setup of payment services.
• Collaborate with sales, product, and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g., hosted checkout, direct API, SDKs).
• Lead and manage the end-to-end integration lifecycle including requirements gathering, documentation review, sandbox testing, and go-live readiness.
• Troubleshoot integration issues, coordinate resolution efforts, and provide timely updates to stakeholders.
• Conduct technical walkthroughs, product demos, and integration training for merchants and partners.
• Monitor integration performance metrics and help optimize transaction flows.
• Maintain detailed records of integrations, updates, and communications
• Partner with Account Managers to provide technical insights during client meetings, transforming feedback into meaningful action.
• Gather performance data and advise on improvements to the customers
• Act as an escalation point of incidents

Qualifications & Skills

• Experience: 3+ years in a technical solutions, integration, or implementation management role in fintech, SaaS, or payments.
• Technical expertise: Solid understanding of APIs, SDKs, ability to read and interpret API documentation.
• Problem-solving: Proven ability to troubleshoot technical issues, coordinate with product and tech, and drive resolution.
• Communication: Strong ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Project management: Experience managing multiple merchant integrations or technical projects simultaneously.
• Customer focus: Track record of building strong client relationships and delivering excellent customer experience.Collaboration: Comfortable working cross-functionally with sales, product, support, and tech.
• Language skills: Fluent in English, both written and spoken.