Contracts Manager

About Us

We are changing. After going back to a privately owned business model in 2023 AE Smith has gone through a bit of a transition period. We are still the same organisation that has operated for over 120 years as an Australian industry leader in HVAC, building services, plumbing, and electrical markets, but we have a renewed approach to the way we work and operate. As asset specialists, we understand our #1 asset is our people. We’re proud of our team’s depth and breadth of experience and with over 600 of us united in our work and our brands, it’s unsurprising our average employee tenure is market leading, but we are also always keen on adding new faces to our team.

Due to our continued growth we have an opportunity for an experienced Contract Manager to join the AE Smith team located in our Sydney (Atarmon) branch.

The Role:

• We are seeking a hands-on Contract Manager who will serve as a critical business partner to the NSW General Manager. The role is to engage in the planning, implementation and monitoring of cost-effective maintenance, repair, installation, compliance procedures and warranty activities for the appropriate servicing of key account customers.
• The ideal candidate will be establishing relationships, oversee Key Customer Contracts, and develop and realise growth potential.
• This role requires a proactive, self-managed professional who can work independently, manage time effectively, and adapt to changing priorities. The successful candidate will demonstrate strong interpersonal skills, sound judgment, and the ability to maintain positive client relationships in a dynamic environment.
• Day to days will vary but will include:
• Acting as the client’s primary point of contact, ensuring strong relationships and effective problem solving.
• Establishing work processes and reporting procedures tailored to contract needs, working closely with technical staff.
• Identifying opportunities to grow additional work under existing contract.
• Supporting divisional planning, budgeting, and innovation initiatives.
• Managing contract to achieve profitability through effective pricing, scheduling, and communication with Service Technicians.
• Coordinating site activities to maximise opportunities and minimise risk.
• Maintaining accurate records of client needs and contract changes.
• Overseeing warranty obligations to ensure compliance and cost-effective solutions.
• Providing feedback to the General Manager on client concerns and performance.

Must Haves

• Demonstrated experience in the HVAC Or Integrated Facilities Management Industry
• Ability to manage large client contracts
• Minimum 5 years of experience in a similar role

Why This Role?

• Challenge, recognition and reward – this role is not for the faint hearted, there are a lot of moving parts, but the remuneration and recognition are inline with this
• Strategic Impact and the ability to drive Business Decisions
• Leadership and Influence including the opportunity to lead and mentor junior colleagues, fostering their development and ensuring high performance.
• Executive Presence: Serve as a trusted advisor to senior management
• Professional Growth and diverse skill development
• Tangible Contributions in commercial performance